Neysha Torres
Manchester,NH
Summary
Customer-focused professional with six years of restaurant experience. Developed strong communication skills by effectively addressing customer needs and fostering positive interactions. Fluent in Spanish, enhancing connections with diverse clientele and creating a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Server
Francoeur's Cafe
Manchester, NH
09.2021 - Current
- Delivered exceptional service to high volumes of customers daily, ensuring satisfaction.
- Processed customer orders with accuracy and efficiency in a fast-paced environment.
- Recommended menu items based on customer preferences and dietary needs to boost sales.
- Handled cash transactions and operated point-of-sale system effectively.
- Resolved guest inquiries and complaints professionally, ensuring timely and effective solutions to improve customer experience.
- Collaborated with hosts, bussers, and kitchen staff to streamline service delivery, improving overall efficiency during peak hours.
- Maintained cleanliness and organization of dining area and service stations, enhancing guest satisfaction and comfort.
- Provided consistent, excellent customer service to foster repeat business.
Server/Host
In-N-Out Burger
San Antonio, Texas
07.2022 - 05.2023
- Utilized handheld point-of-sale system for correct processing of food and drink orders.
- Maintained a courteous demeanor with patrons to foster engagement and order placements.
- Created a welcoming environment by keeping dining area clean and organized.
- Proactively circulated in assigned areas to address customer needs, enhancing service during busy periods.
- Checked in with guests for feedback, resolving concerns and encouraging repeat orders.
- Provided detailed explanations of menu items, focusing on ingredients and preparation methods.
- Ensured accurate cash transactions during shifts, contributing to financial integrity.
Education
High School Diploma -
Manchester Memorial High School
06-2025
Skills
- Precision and accuracy
- Engagement strategies
- Communication proficiency
- Dispute resolution
- Time management
- Teamwork and collaboration
- Solution-oriented mindset
- Flexibility in situations
- Dedication to work
- Bilingual
Languages
Spanish
Timeline
Server/Host
In-N-Out Burger
07.2022 - 05.2023
Server
Francoeur's Cafe
09.2021 - Current
High School Diploma -
Manchester Memorial High School