Neyshka Dilone
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trainer/Driver
Amazon DSP
09.2024 - 12.2024
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Customized training materials based on individual learning styles and needs of trainees
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Maintained cleanliness and organization of company vehicles at all times
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Maintained a clean driving record throughout employment tenure
- Trained new drivers on company policies, procedures, and safe driving practices
Correctional Officer
CoreCivic Lake City Correctional Facility
04.2024 - 08.2024
- Make periodic patrols of quarters and work areas
- Maintain proper security of inmates being transported
- Maintain knowledge of communication and other electronic equipment
- Maintain and demonstrate proficiency in the use of restraint methods and equipment and emergency measures
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Bilingual Receptionist
Alliance Dairies
10.2023 - 01.2024
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
Deli Clerk
Publix
04.2023 - 10.2023
- Stocked deli display cases with products and rotated items using first in, first out method
- Prepared, packaged, and labeled products for sale to customers
- Sliced and weighed deli meats and cheeses for customer purchase
- Demonstrated strong communication skills when interacting with customers and coworkers
- Restocked shelves after each shift and rotated product inventories as necessary
- Performed opening and closing duties including setting up displays and cleaning counters
- Prepared sandwiches and salads by reading recipes and following instructions
- Promoted deli specials and new products to customers
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
- Trained new employees on deli operations and customer service best practices
Senior Clerk
Florida Department of Health
01.2022 - 12.2022
- Supported seamless office operations with full accountability for clerical tasks
- Scheduled appointments and coordinated complex schedules
- Addressed incoming customer communications via telephone and email
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, take orders and address complaints
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
Mom
Stay At Home Mom
10.2018 - 01.2022
- Conduct workroom for parents; organize elementary school events and budget requirements
- Accomplishment duties of Room Parent for preschool and elementary to successfully organize school events and fundraisers
- Direct Fundraising Committee for local preschool to ensure successful planning of events throughout the school year and coordinate the annual budget of events
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Member
Charleys Philly Steaks
09.2017 - 09.2018
- Help and teach new members
- Be in charge when needed too
- Customer service
- Addressed customer complaints by listening to their concerns
- Organized and stored ingredients according to schematics and expiration dates
- Counted money in cash drawers and calculated customer tips after shifts
- Developed training modules and documentation to train staff
- Trained to be Supervisor
- Became familiar with products to answer questions and make suggestions.
Education
HIGH SCHOOL DIPLOMA -
Alfred Ely Beach
Savannah, GA05.2017
Skills
- Cooking
- Register operations
- Beverage preparation
- Food preparation
- Sanitation and safety standards
- Flexible schedule
- Proper food handling
- Product rotation
- Deli equipment operation
- Business correspondence
- Customer/Client relations
- Clerical support
- Certified Microsoft office specialist
- Expense reporting
- Belongings inspection
- Non-violent intervention
- Inmate supervision
- Contraband detection
- Route planning
- Emergency procedures
- Cross-cultural communication
- Complaint resolution
- File management
- Recordkeeping expertise
- Equipment operation skills
- Office administration
- Policy enforcement
- Microsoft office expertise
- Scheduling
- Paperwork processing
- Appointment setting
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Trainer/Driver
Amazon DSP
09.2024 - 12.2024
Correctional Officer
CoreCivic Lake City Correctional Facility
04.2024 - 08.2024
Bilingual Receptionist
Alliance Dairies
10.2023 - 01.2024
Deli Clerk
Publix
04.2023 - 10.2023
Senior Clerk
Florida Department of Health
01.2022 - 12.2022
Mom
Stay At Home Mom
10.2018 - 01.2022
Crew Member
Charleys Philly Steaks
09.2017 - 09.2018
Driver's License
HIGH SCHOOL DIPLOMA -
Alfred Ely Beach
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