Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Neyssa Ladouceur

CNA
Orlando
Neyssa Ladouceur

Summary

Detail-oriented and experienced in patient care, customer service and sales with a track record of inspiring great customer service and customer satisfaction. Proven ability to resolve complex customer issues efficiently and effectively. Adept at handling high-volume inquiries via phone, email, and in person while maintaining a positive and professional demeanor.

Compassionate Certified Nursing Assistant known for high productivity and efficient task completion. Skilled in patient care, vital signs monitoring, and medical terminology. Excel in communication, empathy, and time management to enhance patient comfort and trust.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

6
years of professional experience

Work History

OX CAR CARE
FORT LAUDERDALE

ASSISTANT MANAGER
07.2022 - 08.2023

Job overview

  • Scheduled and coordinated meetings
  • Oversee 30 employees during shifts to ensure productivity
  • Developed strategies for better workplace efficiency and goal achievement
  • Liaised between managers, customers, and employees
  • Ensured adherence to the company's policies and guidelines

ELITE TRAVELS
POMPANO BEACH

CUSTOMER SERVICE
01.2019 - 07.2022

Job overview

  • Responded promptly to customer inquiries via phone, email
  • Delivered accurate information about products, services, and company policies
  • Resolved customer concerns and escalated issues to appropriate departments when necessary
  • Collaborated with team members to share insights and develop better processes
  • Managed complex bookings, resulting in increased sales by 15%

THE VERANDA CLUB
BOCA RATON

Nursing Assistant
05.2017 - 01.2019

Job overview

  • Answered calls on 4-line system, handles correspondence between patient and office
  • Coordinated schedules, meetings, and property visits
  • Developed reports and documents, transcribed meeting notes
  • Acquired necessary records and documents for clients' charts
  • Managed sending and receiving of all mailings, orders invitations
  • Assisted residents with daily living activities and personal hygiene tasks.
  • Provided emotional support and companionship to residents during their stay.
  • Collaborated with healthcare team to create individualized care plans.
  • Maintained clean and safe environment in resident living areas.

Education

Florida Career College
Margate, FL

University Overview

Certified Nursing Assistant

Certified Nursing Assistant from Cna

University Overview

Atlas AHa

BLS Provider from Cpr-AED

University Overview

  • Achieved [academic accomplishment]
  • 265415563649 ecard for BLS AED

Skills

  • Strong verbal and written communication skills
  • Problem-solving
  • Critical thinking
  • Decision making
  • Dependability
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Fun and energetic
  • Patient care
  • Vital signs monitoring
  • Charting documentation
  • Infection control
  • Customer relationship management
  • Team collaboration
  • Crisis management
  • Workplace efficiency
  • Effective communication
  • Emotional intelligence
  • Time management
  • Direct patient care
  • Patient-focused care
  • Toileting assistance
  • Basic life support
  • Documenting behaviors
  • Recording vital signs
  • Respiratory equipment training
  • Dressing assistance
  • Feeding assistance expert
  • Transfer techniques
  • Range of motion exercises
  • Positioning patients
  • Responding to emergencies
  • Medical terminology
  • Calm and level-headed under duress
  • Trustworthy companion
  • Healthcare ethics
  • Infection control procedures

References

References
upon request

Timeline

ASSISTANT MANAGER
OX CAR CARE
07.2022 - 08.2023
CUSTOMER SERVICE
ELITE TRAVELS
01.2019 - 07.2022
Nursing Assistant
THE VERANDA CLUB
05.2017 - 01.2019
Florida Career College
Certified Nursing Assistant
Certified Nursing Assistant from Cna
Atlas AHa
BLS Provider from Cpr-AED