Summary
Overview
Work History
Education
Skills
Sports, Traveling, Singing and Dancing
Timeline
Generic

Nezapril Louise Labella

Rockville,Maryland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Marriott Hotel
05.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Helped the guest with the luggage after checked in and checked out.
  • Answered incoming and outgoing calls and question.
  • Printed guest folios if needed and processed billing issues to accounting department.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Restocked amenities at front desk and back office.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

Hilton Garden Inn/ Homewood Suite Hotel
12.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Made a guest reservation, printed guest folios if needed and processed billing dispute.
  • Answered incoming and outgoing calls and questions.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Restocked amenities at front desk and back office.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Assistant Restaurant Manager

BurgerFi
08.2021 - 12.2021
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Did cashier and cooked food back and forth.
  • Served dine-in order and packed online order.

Dental Assistant

Montgomery Dental Group
11.2020 - 12.2021
  • Checked patient's appointment.
  • Once patient's arrived, assisted them to the consultation room.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Delivered the impressions to the lab after crown procedure.

Customer Service Cashier

7-eleven
09.2020 - 08.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Cooked foods for customer's order.
  • Checked some supplies that need to get restock and placed order.
  • Organized all the supplies deliveries.

Airport Passenger Service Agent

AirAsia
10.2019 - 03.2020
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Escorted handicapped passengers from terminal to aircraft.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Did survey upon passenger arrival.

Education

Bachelor of Science - Tourism Management

Holy Name University
Tagbilaran, Bohol, Philippines
03.2020

Skills

  • Front Desk Operations
  • Patron Engagement
  • Team Collaboration
  • Time Management
  • Service Minded
  • Reliable
  • Proactive
  • Hardworking

Sports, Traveling, Singing and Dancing

  • Sports because when I was grade school, I used to play volleyball and an athlete until it became my hobby until I grew up.
  • Traveling is one of my dream since I was high shool. I loved going somewhere with my families and friends for vacations, hang outs and occasions.
  • Singing is one of my passion. Every time when I am around with families and friends, we always do karaoke because that's part of Filipino culture. It feels good when I sing my most favorite song even though I am not that good singer as others. Singing is also good to express my feelings and emotions.
  • Dancing is also one of my passion because I used to do folk dance and modern dance when I was grade school until I grew up. Dancing also helps me to maintain my figure and I also considered it as my work out.


Timeline

Front Desk Receptionist

Marriott Hotel
05.2022 - Current

Front Desk Receptionist

Hilton Garden Inn/ Homewood Suite Hotel
12.2021 - 05.2022

Assistant Restaurant Manager

BurgerFi
08.2021 - 12.2021

Dental Assistant

Montgomery Dental Group
11.2020 - 12.2021

Customer Service Cashier

7-eleven
09.2020 - 08.2021

Airport Passenger Service Agent

AirAsia
10.2019 - 03.2020

Bachelor of Science - Tourism Management

Holy Name University

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Nezapril Louise Labella