Nezhara Threat
Birmingham,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Honda Manufacturing of Alabama
Process Associate
08.2022 - 04.2023
- Performing various production assembly processes for automobiles and automobile parts.
- Operate power tools, paint, weld, possibility of operating manual and automatic vehicles (may be assigned to different workstations as production assembly needs change
- Work in an environment that requires personal protective equipment to be worn.
- Follow Safety Standards.
- Responsible for understanding and following all operation standards and standard work procedures.
- Responsible for identifying and reporting abnormal conditions of product and equipment.
- Participate in product improvement activities, such as defect analysis and quality improvement.
- Responsible for quality checks of product to determine if in acceptable limits.
Security Services
Allied Universal
Home Depot Warehouse
02.2019 - 03.2021
- Medical Screening, Temp Check, Patrolling the grounds around the warehouse consists of dealing with truck loads and drivers to process them through the gate
- Problem Solver
- Data entry for company logs, scheduling inbound and interviews, file, send emails for managers, create badges for employees, manage inbound calls in a timely manner, keep records safe for staff.
Customer Service
Birmingham-Jefferson Convention Complex
Birmingham , AL
08.2018 - 01.2020
- Security, collected tickets, directed foot traffic, and scanned tickets.
- Provided excellent customer service to guests.
- Resolved customer service issues quickly and effectively.
- Greeted guests and provided customer service.
Retail Associate
TjMaxX
Hoover , AL
02.2018 - 12.2019
- Greet customers, inventory, stock items on racks and shelves, cashier, help shoppers locate merchandise, drive sales by engaging customers.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Conducted regular stock counts to verify accuracy of inventory records.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Handled returns and exchanges according to company policy.
- Organized merchandise displays to attract customers and promote sales.
- Assisted customers in finding products, answered questions, and made product recommendations.
Team member
McDonald's
Hueytown , AL
03.2016 - 12.2018
- Developed positive customer relationships through friendly greeting and excellent service.
- Participated in training sessions for new employees when needed.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
Counselor
Ensley Recreation Summer Camp
Ensley , AL
06.2012 - 08.2016
- Stay attentive to the needs of children, chaperone trips, help manage and oversee children. Plans, leads, and implements camp programs for children.
- Provides high-quality educational and recreational opportunities, and enjoyable experiences for camp participants.
- Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
Alexander Shunnarah Trial Attorneys - Intake Specialist
07.2023
- Handle clients' inquiries, assess their legal needs, and gather important information.
- Responsible for taking calls and messages from potential leads, and figuring out whether they are good leads for the firm.
- Responsible for preparing and maintaining legal documents and correspondence, filing motions, and interviewing.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
Education
Bachelor of Science - Biology Teacher Education
Miles College
Birmingham, AL12-2025
Skills
● Team Leadership
● Training / Coaching
● Spreadsheets & Accounting Reports
● AR / AP
● Billing / Collections
● Banking
● Analytical Skills
● Decision Making
● Ability to Work Under Pressure
● Time / Task Management
● Microsoft Office (Word, Excel, PowerPoint, Outlook)
● QuickBooks
● Self-Motivation
● Organizational Skills
● Customer Service / Support
● Conflict Resolution
● Adaptability
Affiliations
- Currently an Assistant Volleyball Coach for Birmingham City Schools
Timeline
Alexander Shunnarah Trial Attorneys - Intake Specialist
07.2023
Honda Manufacturing of Alabama
Process Associate
08.2022 - 04.2023
Security Services
Allied Universal
02.2019 - 03.2021
Customer Service
Birmingham-Jefferson Convention Complex
08.2018 - 01.2020
Retail Associate
TjMaxX
02.2018 - 12.2019
Team member
McDonald's
03.2016 - 12.2018
Counselor
Ensley Recreation Summer Camp
06.2012 - 08.2016
Bachelor of Science - Biology Teacher Education
Miles College
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