Neziah Castillo
Portland,OR
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Expo/Food Runner
Henry's Tavern PDX Airport
2024.01 - Current
- At Henry's Tavern my roles as a food runner is:
- Kept detailed knowledge of and followed all food safety guidelines.
- Greeted customers and provided outstanding customer service.
- Being flexible with last minute requests.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Organized and replenished supplies at food stations to optimize team performance.
- Cleaned and sanitized food preparation and serving areas.
Shift Lead
Cafe Yumm
2022.05 - Current
- As a shift lead at Cafe Yumm, my role is:
- Kept employees operating productively and working on task to meet business and customer needs.
- Provides integrity, gratuity, enthusiastic, and respectful Customer service
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Exit Booth Agent
Enterprise
2022.12 - 2023.06
- My role as a exit booth agent was:
- Provides friendly, efficient, customer service
- Prepared documentation accurately, and responsibly
- Verified customers information on computer
- Gave customers information about Oregon if it was there first time here.
- Maximized revenue opportunities by identifying upsell options when appropriate without sacrificing customer satisfaction levels.
- Demonstrated strong attention to detail when auditing rental agreements for accuracy before finalizing transactions.
- Stocked booth with supplies to meet customer needs.
- Provided additional service by offering refueling option.
- Verified car information and VIN number for security and car control.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
SalesCrew Member
Chipotle Mexican Grill
2018.08 - 2022.05
- My role as a crew member was:
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Implemented effective upselling strategies, enhancing overall transaction value and profitability.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Upheld stringent sanitation practices according to health department regulations, minimizing risks associated with foodborne illnesses or contamination incidents.
- Continually sought opportunities for professional development, honing culinary skills through hands-on training and workshops.
Starbucks Barista
Starbucks
2021.05 - 2021.07
- As a Starbucks Barista my role was to:
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
FedEx Package Handler
FedEx Ground
2020.08 - 2021.02
- At FedEx Ground I was a package handler.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Associate of Science - General Studies
Mt Hood Community College
Gresham, OR05.2021
High School Diploma -
City Christian High School
Portland, OR06.2019
Skills
- Restaurant Experience (5 years)
- Food handling (5 years)
- Memory retention
- Menu Memorization
- Valid Driver's License
- Training and mentoring
- ServSafe Certification
- Problem-Solving
- Meal Preparation
- Safety awareness
- Cross-Selling and Upselling
- Team Leadership
- Decision-Making
- Relationship Building
- Guest service
- Hospitality service expertise
- Kitchen Management Experience (2 years)
- Retail sales
- Quick Learner
- Strong Work Ethic
- Effective Multitasking
- Team Supervision
Certification
- ServSafe, 08/01/22, 08/01/28
- OLCC Service Permit
- Food Handler Certification
Assessments
- Customer focus & orientation, Proficient, 03/01/22
- Sales skills, Proficient, 03/01/22
- Attention to detail, Proficient, 10/01/21
- Work style: Reliability, Proficient, 06/01/23
- Cleaner fit, Proficient, 06/01/23
- Customer service, Proficient, 10/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Health and Wellness
As one of my hobbies I take pride in health and wellness. I have taken a role of creating a body butter that helps with dry skin, which I had struggle with myself. I had got to the point where I said; enough is enough I want to feel alive and renewed. So, I am currently working on making my body butter a brand.
Additional Information
Other Activates:
- 4-H Camp Counselor-2015
- Basketball program youth Counselor- 2016-2018
Timeline
Expo/Food Runner
Henry's Tavern PDX Airport
2024.01 - Current
Exit Booth Agent
Enterprise
2022.12 - 2023.06
Shift Lead
Cafe Yumm
2022.05 - Current
Starbucks Barista
Starbucks
2021.05 - 2021.07
FedEx Package Handler
FedEx Ground
2020.08 - 2021.02
SalesCrew Member
Chipotle Mexican Grill
2018.08 - 2022.05
Associate of Science - General Studies
Mt Hood Community College
High School Diploma -
City Christian High School
- ServSafe, 08/01/22, 08/01/28
- OLCC Service Permit
- Food Handler Certification
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