Nezifa Osman
14030 12th Ave NE, Seattle,WA
Summary
A detail-oriented and customer-focused individual with a strong background in retail, customer service, and salon management. Strong leadership, problem-solving skills and sound judgment to positively impact company success. Seeking to leverage my experience and skills in a challenging role where I can contribute to enhancing customer satisfaction and organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Front Desk Clerk
Hilton Hotel
02.2021 - 12.2023
- Provided exceptional customer service by assisting guests with inquiries, check-ins, and check-outs
- Handled reservations, managed guest accounts, and resolved issues to ensure guest satisfaction
- Collaborated with various hotel departments to ensure smooth operations and guest satisfaction
Lead Salon Worker
Jasmine Personal Care and Service
01.2020 - 01.2021
- Managed salon operations and supervised staff to ensure quality service delivery
- Scheduled appointments, greeted clients, and provided hair care services tailored to their needs
- Handled inventory management, ordering supplies, and maintaining a clean and organized salon environment
Retail Associate / Cashier
Abbas Retail Store
01.2017 - 12.2019
- Assisted customers with product inquiries, selections, and purchases, delivering excellent customer service
- Operated cash registers, processed transactions accurately, and balanced cash drawers
- Maintained a clean and organized store environment, restocked merchandise, and participated in inventory management
Volunteer
Childfund And Feed The Poor
01.2019 - 12.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate of Arts - Hospitality Administration And Management
Rift Valley College
Addis Ababa, Ethiopia12.2018
Skills
- Excellent customer service skills with a strong ability to handle customer inquiries and resolve issues
- Proficient in operating cash registers and processing transactions accurately
- Salon management skills including appointment scheduling, staff supervision, and inventory management
- Strong communication, interpersonal, and teamwork skills
- Problem-solving abilities and team player
References
Batu Buzura
+251 96 809 6587
Volunteer Experience
- Volunteered at Childfund, Addis Ababa, Ethiopia
- Volunteered at Feed the Poor, Addis Ababa, Ethiopia
Languages
English
Oromo
Amharic
Timeline
Customer Service Representative/Front Desk Clerk
Hilton Hotel
02.2021 - 12.2023
Lead Salon Worker
Jasmine Personal Care and Service
01.2020 - 01.2021
Volunteer
Childfund And Feed The Poor
01.2019 - 12.2020
Retail Associate / Cashier
Abbas Retail Store
01.2017 - 12.2019
Associate of Arts - Hospitality Administration And Management
Rift Valley College
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