Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Nezii Lee

Philadelphia,PA

Summary

Proven leader and adept communicator, I excel in customer service and problem-solving, honing these skills at Fresh Grocers and other roles. My ability to adapt and lead teams, coupled with a strong work ethic, has consistently enhanced customer satisfaction and loyalty, showcasing my commitment to excellence and relationship building.

Overview

3
3
years of professional experience

Work History

Cashier

Fresh Grocers
05.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Cashier

Food Truck
01.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Caregiver

Home Care Assistance Corporation
08.2023 - 03.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Sales Associate

Party Supply 215
05.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier Team Lead

Sneaker Store
05.2021 - 09.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Operated POS cash register and equipment to collect payments.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Education

High School Diploma -

Oic Cadi
Philadelphia, PA

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Conflict Resolution
  • Issue Resolution
  • Problem-Solving
  • Professionalism
  • Creative Thinking
  • Relationship Building
  • Adaptability and Flexibility
  • Team Leadership

Timeline

Cashier

Fresh Grocers
05.2024 - 09.2024

Caregiver

Home Care Assistance Corporation
08.2023 - 03.2024

Cashier

Food Truck
01.2023 - 06.2024

Sales Associate

Party Supply 215
05.2021 - 12.2021

Cashier Team Lead

Sneaker Store
05.2021 - 09.2021

High School Diploma -

Oic Cadi

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Nezii Lee