Nfatoman Y Cisse

· Proficient in computer hardware and software.

· Performed ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.

· Designed, configuring and maintaining network infrastructure components, troubleshooting network to diagnose system problems.

· Assisted in the development of full-scale project plans for approved projects and associated communications documents.

· Provided phone support for clients using remote access and troubleshooting processes.

· Worked with civilian counterparts to ensure a good working environment between civilian contractors and military personnel.

· Installed, configured, managed and troubleshoot: MS and Exchange clusters, McAfee Group shield, Symantec Antivirus, MS Virtual Server, VMware.

• Responsible for defining project scope, goals and deliverables to plan reasonable deadlines for success
• Ensuring a high level of fiscal control and accountability for project budget
• Created service level agreement for IT operational functions and help desk operations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

· Performed ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.

· Designed, configuring and maintaining network infrastructure components, troubleshooting network to diagnose system problems.

• Developed project management roadmap to define project objectives, timelines and milestones.
• Worked with Contract Management team to extract contract inventory from legacy systems and use data to populate Epic’s Contract Matrix tool.
• Utilized Epic’s Contract Matrix tool to appropriately scope the volume of contract build. Created necessary components, extensions and fee schedules for Expected Reimbursement Contracts build.
• Specialized in Revenue Cycle processes, billing workflows, integrated charging workflows, and Charge Router.
• Conducted meetings between Registration and Billing office to determine who owns which work queues and splits.
• Delivered application testing, charge testing, integrated testing, and parallel revenue cycle testing phases of the project for the Resolute Billing applications.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Planned, designed and scheduled phases for large projects.
• Modified and directed project plans to meet organizational needs.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
• Achieved project deadlines by coordinating with contractors to manage performance.

• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Met project deadlines without sacrificing build quality or workplace safety.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Identified plans and resources required to meet project goals and objectives.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Performed project type assignments. Provided higher management with reports, evaluated information, budgetary proposals and similar products for effective direction of program operations: Conducted studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods, and procedures. Developed procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems such as those designed to prevent waste, loss, unauthorized use, or misappropriation of assets. Analyzed and evaluating proposed changes in mission, operating procedures and delegations of authority. Performed management surveys to determine compliance with agency regulations, procedures, sound management practices, and effective utilization of staff.

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Briefed agency and bureau regulations, policies, practices and procedures governing administration along with knowledge investigative techniques to develop and interpret policies and procedures: Assisted special agents with trial preparation by reviewing testimony of witnesses. Assisted special agents in grand jury proceedings. Assembles investigation files and reports by mounting exhibits/evidence, proofreading to ensure that cited documents are present and numbered consecutively with references made in factual statements, and assembles and packages evidence. Prepared schedules of income, including those requiring indirect methods. Assembled case files and reports by mounting exhibits. Served as a witness corroborator of interview with principals, or third parties.