Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicoll Foley

Hartford,CT

Summary

Motivated, results-oriented Claim Professional bringing hands on experience and excellent communication skills. Well versed in customer service, project management, billing and payment practices.

Overview

13
13
years of professional experience

Work History

Workers Compensation Claim Professional

Travelers
11.2022 - Current
  • Complete timely contacts and investigations, make compensability decisions and set accurate reserves to reflect claim exposure and ultimate probably payout.
  • Maintain an inventory of 150 claims with lost time from work.
  • Partner with Medical Case Managers to return injured employee to work safely and timely and coordinate appropriate medical treatment.
  • Handle claims that could involve litigation, settlement negotiations.
  • Refer file for offset opportunities, including subrogation and apportionment
  • Effectively prioritize and manage claim inventory including diary systems, document plans of action and complete time-sensitive required letters and state forms.
  • Maintain contact and provide excellent customer service to customers.

Senior Customer Care Specialist

Travelers
03.2021 - 11.2022
  • Initiate claim process at first notice of loss.
  • Skillfully listen to customer with empathy and ask concise, clarifying questions to document claim and pass on well documented notice of loss to claim handlers.
  • Exceed daily/weekly/monthly metrics/quality goals while providing excellent customer support.
  • Was a part of the Northland Specialty team, dedicated towards assisting customers with Northland, Northfield, and BoilerRe claims.

Event Manager

Waterford Hotel Group - Hartford Marriott Downtown
04.2017 - 07.2020
  • Managed administrative logistics of event planning, including contract signing, fee collection, event booking and event promotions
  • Responsible for revenue generation and repeat business.
  • Events managed include; small scale meetings, room blocks up to 1,000 rooms and city wide conventions, 500 person conventions with overnight rooms and meeting space, corporate events, and holiday parties.
  • Maintained an inventory of events for effective long-term planning and management
  • Reviewed event bills for accuracy and approve payment.

Sales Coordinator

Waterford Hotel Group - Hilton Hartford
02.2016 - 04.2017
  • Provided administrative services to the sales team; including phone and email correspondence.
  • Prepared and submitted expense reports for Senior Management and Sales team.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Arrange conference, meeting, or travel reservations for office personnel.

Front Desk Operations Supervisor

Waterford Hotel Group - Hartford Marriott Downtown
12.2014 - 02.2016
  • Coordinated with room service, housekeeping, maintenance, and security in order to meet all guest needs.
  • Ran reports detailing daily actions, including guest numbers, account expenses, and income, and room service usage.
  • Performed concierge services for guests as needed.
  • Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.

Guest Service Supervisor

DoubleTree by Hilton
02.2012 - 12.2014
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Supervised the work of guest service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Education

Tourism and Hospitality -

Central Connecticut State University

Diploma - undefined

Middletown High School
01.2009

Skills

  • Decision-Making
  • Conflict Resolution
  • Investigative Skills
  • Superb Communication Skills
  • Resource Management
  • Critical Thinking
  • Project Management
  • Microsoft Excel

Timeline

Workers Compensation Claim Professional

Travelers
11.2022 - Current

Senior Customer Care Specialist

Travelers
03.2021 - 11.2022

Event Manager

Waterford Hotel Group - Hartford Marriott Downtown
04.2017 - 07.2020

Sales Coordinator

Waterford Hotel Group - Hilton Hartford
02.2016 - 04.2017

Front Desk Operations Supervisor

Waterford Hotel Group - Hartford Marriott Downtown
12.2014 - 02.2016

Guest Service Supervisor

DoubleTree by Hilton
02.2012 - 12.2014

Tourism and Hospitality -

Central Connecticut State University

Diploma - undefined

Middletown High School

Similar Profiles

CREATE PROFILE
Nicoll Foley