Delilah Reyes
Saginaw,MI
Summary
Proven to excel in high-pressure environments, adeptly managed large groups at Frankenmuth Brewery, enhancing guest satisfaction and operational efficiency. Skilled in customer service and multitasking, consistently resolved issues, boosting loyalty. Demonstrates exceptional communication and team collaboration, significantly contributing to business operations. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Host
Frankenmuth Brewery
06.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information, etc.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Associate
Hot Topic, Inc
10.2016 - 02.2017
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Education
Bachelor of Arts - Communications
Saginaw Valley State University
7400 Bay Rd, University Center, MI 4871012.2024
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Team player mentality
Adaptable to change
Exceptional communication
Guest complaint resolution
Nico Reyes (He/Him/His)
These are my preferred name and pronouns and all I ask is the use of them both.
Timeline
Host
Frankenmuth Brewery
06.2023 - 08.2024
Customer Associate
Hot Topic, Inc
10.2016 - 02.2017
Bachelor of Arts - Communications
Saginaw Valley State University
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