Nga Nguyen
Chicago,IL
Summary
Dynamic manager with a proven track record at Chrome Beauty Lounge, enhancing team efficiency through strategic planning and effective communication. Skilled in customer service and project management, I successfully implemented process improvements that elevated operational effectiveness and fostered a collaborative work environment, ensuring high-quality service delivery and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Manager
Chrome Beauty Lounge
2022 - Current
- Assisted in implementing process improvements for team efficiency and productivity.
- Collaborated with cross-functional teams to support project initiatives and goals.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Enhanced communication channels within the team to streamline workflow.
- Supported training sessions for new employees to promote skill development.
- Organized team meetings to discuss project updates and address challenges.
- Conducted research on best practices to improve operational effectiveness.
Nail Technician
Mary Hot Nails
2019 - 2022
- Provided high-quality manicure and pedicure services, ensuring customer satisfaction through attention to detail.
- Maintained cleanliness and organization of workstations, adhering to sanitation standards for client safety.
- Assisted clients in selecting nail designs and products, enhancing overall customer experience and engagement.
- Stayed updated on industry trends and techniques, adapting services to meet evolving customer preferences.
- Collaborated with team members to streamline appointment scheduling, improving workflow efficiency during busy periods.
- Educated clients on nail care best practices, fostering long-term relationships and repeat business opportunities.
- Managed inventory of nail supplies, ensuring availability of essential products for uninterrupted service delivery.
Passenger Service Agent
Qatar Airline
2019 - 2020
- Assisted passengers with check-in procedures and baggage handling to ensure smooth travel experiences.
- Provided information on flight schedules, gate changes, and boarding processes to enhance customer service.
- Coordinated with ground staff to resolve issues related to passenger services and delays efficiently.
- Ensured compliance with safety regulations and airline policies during passenger interactions and operations.
- Adapted quickly to changing environments and prioritized tasks in high-pressure situations to maintain service quality.
- Monitored passenger flow at check-in counters, optimizing resource allocation for peak travel times.
Travel Consultant
VNUS Travel Agency
2017 - 2019
- Researched and recommended travel destinations based on client preferences and budget constraints.
- Coordinated travel itineraries, including flights, accommodations, and activities for diverse clientele.
- Utilized booking systems to confirm reservations and ensure compliance with travel policies.
- Assisted clients in resolving issues during travel, providing timely support and solutions.
- Developed knowledge of destination-specific travel regulations and cultural insights for informed client advice.
- Maintained up-to-date records of client interactions to enhance service personalization and efficiency.
Education
BBA - Business Administration And Management
Nguyen Tat Thanh University
Ho Chi Minh, Vietnam07.2015
BBA - Business Administration
Bach Viet College
Ho Chi Minh, Vietnam05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Staff management
- Project planning
- Strategic planning
- Sales techniques
- Sales management
- Workforce management
- Business administration
- Product management
- Work prioritization
- Data analysis
- Computer skills
- Teamwork and collaboration
- Customer relationship management
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Manager
Chrome Beauty Lounge
2022 - Current
Nail Technician
Mary Hot Nails
2019 - 2022
Passenger Service Agent
Qatar Airline
2019 - 2020
Travel Consultant
VNUS Travel Agency
2017 - 2019
BBA - Business Administration And Management
Nguyen Tat Thanh University
BBA - Business Administration
Bach Viet College