Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nga Tran

IRVINE,CA

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Paris Baguette America
08.2021 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.

Cashier, Back of the House

Gong Cha
05.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Back of House Cook

Chipotle
07.2021 - 09.2021
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma -

Irvine Valley College
Irvine, CA
04.2025

Skills

  • Rewards Tracking
  • Workflow Coordination
  • Station Preparation
  • Till Counting
  • Shift End Procedures
  • Opening and Closing Procedures
  • Brand Awareness
  • Return and Exchange Processing

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Timeline

Cashier, Back of the House

Gong Cha
05.2022 - 12.2022

Cashier Team Lead

Paris Baguette America
08.2021 - Current

Back of House Cook

Chipotle
07.2021 - 09.2021

High School Diploma -

Irvine Valley College

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