Nga Tran
IRVINE,CA
Summary
Committed and hardworking individual with a strong background in processing transactions and providing exceptional customer assistance. Dedicated to resolving issues, addressing customer inquiries, and efficiently handling customer transactions. A creative problem-solver who is well-versed in delivering excellent customer service. Known for friendliness, reliability, and offering unmatched customer service in the workplace. Demonstrates quick and accurate skills in cash and card transactions, along with exceptional multitasking abilities.
Overview
3
3
years of professional experience
Work History
Cashier
Saiga Eatery
08.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Cashier
Paris Baguette America
08.2022 - 03.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
Crew Member
Gong Cha
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Followed operational procedures and enforced product standards, quality and consistency.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front of House Team Member
Blk Dot
06.2022 - 08.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
Back of House Team Member
Chipotle
07.2021 - 09.2021
- Ensuring that all food items are prepared according to recipe specifications
- Working quickly and efficiently in busy environment
- Performing variety of tasks, including prepping, cleaning.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Prepared food and drinks while following safe food handling procedures.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
Associate of Science - Business Administration
Cypress College
Cypress, CA12-2025
Skills
- Team Leadership
- Fast Learner
- Client Service
- Staff Training and Assistance
- High-Volume Environments
- Team Goals
- Supply Stocking
- Washing and Storing Dishes
- Food Safety Guidelines
- Inventory Management
- Drawer balancing
- Returns processing
Languages
Vietnamese
Native or Bilingual
Timeline
Cashier
Saiga Eatery
08.2023 - Current
Cashier
Paris Baguette America
08.2022 - 03.2023
Front of House Team Member
Blk Dot
06.2022 - 08.2022
Crew Member
Gong Cha
05.2022 - 12.2022
Back of House Team Member
Chipotle
07.2021 - 09.2021
Associate of Science - Business Administration
Cypress College
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