Ngai (Kelvin) Wong
Full-Time Student
North Arlington,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Capable for multitasking and work calmly under pressure. Team player but also willing to take responsibility.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
DHL Expresss HK Ltd.
12.2019 - 07.2022
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Education
BBA - Accounting
CUNY Baruch College
New York, NY05.2026
Associate of Science - Accounting
Rockland Community College
Suffern, NY05.2022
Skills
Customer Relationship Management
Payment management
Account Management
Team Collaboration
Presentation Skills
Documentation and notes
Queue management
Inventory assistance
Time Management
Multitasking Abilities
Calm Under Pressure
Adaptability
Languages
Chinese
Native or Bilingual
Cantonese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Executive
DHL Expresss HK Ltd.
12.2019 - 07.2022
BBA - Accounting
CUNY Baruch College
Associate of Science - Accounting
Rockland Community College
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