Ngan Le
Garden Grove,CA
Summary
Organized Lead Server Trainer with experience in high-volume restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Lead Server and Trainer
Kaisen Kaiten Sushi Bar
Santa Ana, CA
07.2017 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Communicated clearly and positively with coworkers and management
- Assisted customers by answering questions and fulfilling requests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Helped customers complete purchases, locate items and fulfilling requests from customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Resolved complaints promptly and professionally.
- Followed procedures for safe food preparation, assembly and presentation.
Manicurist and Pedicurist
Gaffey Nails And Spa
San Pedro, CA
12.2015 - 06.2017
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Communicated effectively with management concerning important customer issues.
- Built positive relationships with customers to increase repeat business.
- Frequently restocked workstations and organized and stocked product sales shelves.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Server
Banh Canh Que Em Que Anh
Westminster, CA
08.2015 - 02.2016
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed procedures for safe food preparation, assembly and presentation.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Associate of Arts - Accountant
Santa Ana College
Santa Ana 02.2015 - 08.2017
Bachelor of Arts - Accountant
California State University - Fullerton
Fullerton, CA 07.2019 - 06.2021
Skills
Group and individual instruction
Payment collection
Employee training
Staff Management
Excellent work ethic
Good listening skills
MS Office
Customer Service
Multitasking abilities
Certification
Licensed Food Handler - Since 2017
Timeline
Bachelor of Arts - Accountant
California State University - Fullerton
07.2019 - 06.2021
Lead Server and Trainer
Kaisen Kaiten Sushi Bar
07.2017 - Current
Manicurist and Pedicurist
Gaffey Nails And Spa
12.2015 - 06.2017
Server
Banh Canh Que Em Que Anh
08.2015 - 02.2016
Associate of Arts - Accountant
Santa Ana College
02.2015 - 08.2017