Ngan Le
SAN JOSE,CA
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Vu Chung MD
01.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Receptionist
California Fitness and Yoga
06.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Bachelor - Law
Ho Chi Minh University of Law
Ho Chi Minh City09-2024
Skills
- Well-communicated
- Hospitality services
- Customer and client relations
- Appointment scheduling
- Office administration
- Customer service
- Organization skills
- Problem-solving skills
Timeline
Front Desk Assistant
Vu Chung MD
01.2025 - Current
Receptionist
California Fitness and Yoga
06.2023 - 09.2024
Bachelor - Law
Ho Chi Minh University of Law