Overview
Work History
Education
Skills
Timeline
Generic

Ngan Le

SAN JOSE,CA

Overview

2
2
years of professional experience

Work History

Front Desk Assistant

Vu Chung MD
01.2025 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.

Receptionist

California Fitness and Yoga
06.2023 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Education

Bachelor - Law

Ho Chi Minh University of Law
Ho Chi Minh City
09-2024

Skills

  • Well-communicated
  • Hospitality services
  • Customer and client relations
  • Appointment scheduling
  • Office administration
  • Customer service
  • Organization skills
  • Problem-solving skills

Timeline

Front Desk Assistant

Vu Chung MD
01.2025 - Current

Receptionist

California Fitness and Yoga
06.2023 - 09.2024

Bachelor - Law

Ho Chi Minh University of Law

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Ngan Le