Ngan Le
SAN JOSE,CA
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Vu Chung MD
01.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Receptionist
California Fitness and Yoga
06.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Bachelor - Law
Ho Chi Minh University of Law
Ho Chi Minh City09-2024
Skills
- Well-communicated
- Hospitality services
- Customer and client relations
- Appointment scheduling
- Office administration
- Customer service
- Organization skills
- Problem-solving skills
Timeline
Front Desk Assistant
Vu Chung MD
01.2025 - Current
Receptionist
California Fitness and Yoga
06.2023 - 09.2024
Bachelor - Law
Ho Chi Minh University of Law
Similar Profiles
Sherryln RhodesSherryln Rhodes
Sales Associate at Deja Vu ShowgirlsSales Associate at Deja Vu Showgirls
Karina SandovalKarina Sandoval
Operator at Vu PlasticsOperator at Vu Plastics
Thomas ChapmanThomas Chapman
Foreman at NU-VUForeman at NU-VU