Ngan Tran
Product Manager
Campbell,CA
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Product Manager
Microsoft, Microsoft Ads Engineering
Redmond, WA
09.2022 - 07.2024
- Acquired 2k+ SMB publishers for Microsoft Monetize Now (MMN), an ad monetization solution, by analyzing user feedback and addressing critical issues with engineering during the pilot phase, driving successful ad integration and boosting product adoption Spearheaded go-to-market (GTM) planning for the in-UI support experience launch, resulting in over 210 submissions and a33 CSAT score, driving engagement and user satisfaction Created sales pitch desks and other enablement materials to support sales and customer success teams in positioning new product features effectively Monitored key performance metrics to evaluate the success of the new in-UI support feature, providing insights that informed product enhancements and improved user engagement Achieved a 20% increase in user satisfaction scores and a 15% reduction in user-reported issues by leading user research initiatives that informed the development of a new onboarding process
Business & Technology Analyst
Ciright Inc
Conshohocken, PA
09.2020 - 05.2021
- Managed the product direction for a team of 5 engineers and 2 designers for Ciright’s MyCalendar in-house web app that allows users to request meetings and create events Performed market research on Fast Identity Online (FIDO) Authentication, a set of standards for secure, passwordless login, to identify target markets and consumer behavior for the release of ~300 FIDO cards to test within 6 months Created compelling product messaging and positioning for Ciright's CyberOne FIDO (B2B) and OnePass FIDO (B2C) cards, resulting in a 30% increase in website traffic and greater brand awareness
Associate Product Manager
Comcast, Xfinity Mobile
Philadelphia, PA
09.2019 - 03.2020
- Conducted competitive market analyses of the top four phone carriers, creating detailed presentations with actionable recommendations that guided the design team's adoption of a new user interface Defined project scope and deliverables for Xfinity Mobile’s strategy to integrate 5G into the customer-facing network information page, enhancing customer understanding of the 5G telecommunication network Facilitated weekly cross-functional collaboration with engineers, designers, and marketers to define, test, and assess the performance of key design concepts and product iterations, driving iterative improvements and optimizing user experiences
- PROJECTS
- Product Buds Product Management Fellowship
Product Buds Fellow
Product Buds
02.2021 - 04.2021
- Selected as 1 of 30 individuals, out of 300+ applicants, to participate in the inaugural Product Buds Winter Fellowship Cohort, which was an exclusive national program for both aspiring and established product managers
- Executed a Facebook case study in which I developed and pitched new product features by leveraging Figma, conducting user surveys that resulted in 121 responses, and applying industry research to inform decision-making
Education
Bachelor of Science - Information Systems, Human-Computer Interaction & Technology Innovation Management
Drexel University
Philadelphia 09.2017 - 06.2022
High School Diploma -
Central High School
Philadelphia 2013.09 - 2017.09
Skills
- Product Management: Market & Competitive Analysis, Research & Documentation, Strategic Planner, GTM
- Tools:
- Figma, Customer/User Research, Jira, Confluence, Lucidchart, Miro, SQL
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPaid time offPersonal development programsCareer advancementPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Vietnamese
Elementary
Interests
Matcha
Gym
Hiking
Digital Art
Timeline
Product Manager
Microsoft, Microsoft Ads Engineering
09.2022 - 07.2024
Product Buds Fellow
Product Buds
02.2021 - 04.2021
Business & Technology Analyst
Ciright Inc
09.2020 - 05.2021
Associate Product Manager
Comcast, Xfinity Mobile
09.2019 - 03.2020
Bachelor of Science - Information Systems, Human-Computer Interaction & Technology Innovation Management
Drexel University
09.2017 - 06.2022
High School Diploma -
Central High School
2013.09 - 2017.09
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