Ngaye Djagba
Alameda,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Safety Advisor
PSSI / Food Safety And Sanitation Professionals
07.2020 - 02.2021
- Inspect worksites, practices, and gear to comply with established safety standards.
- Identified and eliminated potential safety code deficits and addressed competence of fire exits, stairways, aisle spaces, and sprinkler systems through annual inspections.
- Providing guidance and resources to employees to maintain safety procedures and enhance protection.
- Maintained compliance with relevant safety regulations and protocols.
- Managing plants with teams of 25 workers or more
Package Car Delivery Driver
Amazon Flex
05.2018 - 08.2019
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remained in proper working condition.
- Example: Maintained 4.8 out of 5 customer satisfaction rating, with positive feedback on timely deliveries and professionalism.
- Earned an excellent attendance record and built a reputation for being on time and ready to work.
- To provide excellent service and attention to customers in face-to-face and phone conversations.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- To achieve a 98% on-time delivery rate to exceed the company's target of 95%.
ECO-FRIENDLY CLEANING SERVICES AND POWER WASH
HomeAdvisor (Angi) / Steam And Green Cleaning
San Francisco Bay Area
08.2016 - 02.2021
- Audited energy usage and recommended changes to save resources, reducing waste by
50% to 60%. - Orchestrated cutting-edge recycling programs, important environmental improvement
projects, and other sustainability strategies - Proven ability to learn quickly and adapt to new situations
- Managed time efficiently to complete all tasks within the deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Orientate with a strong work ethic.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Customer Service Associate
Walgreens
04.2008 - 08.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Contributed to business growth by confirming customer satisfaction with service and quality
- Exhibited high energy and professionalism when dealing with clients and staff.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Developed customer service improvement initiatives that decreased customer wait times by 25%.
Arm Security Officer
Diligence Security Group
03.2021 - Current
- Greeted guests professionally and courteously and cultivated a welcoming atmosphere while prioritizing safety.
- Checked identification of persons entering and exiting to eliminate unauthorized visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolling and monitoring premises in company vehicles, on bicycles, and on foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones, and other technological devices
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain environmental safety.
- Checked and verified up to 100% photo identification before granting facility access
Education
High School Diploma -
Lycée Humanité
NIGER 06.1998 - 07.1999
Skills
- Emergency Management
- Interpreting Procedures and Instructions
- Superb Surveillance Skills
- Checkpoint Management
- Complex Problem-Solving
- Commercial Property
- Adaptable and Flexible
- Cooperative Attitude
Certification
S.C. Firearms Academy: Security Officer Training
Powers to Arrest Module " A "
Timeline
Arm Security Officer
Diligence Security Group
03.2021 - Current
Safety Advisor
PSSI / Food Safety And Sanitation Professionals
07.2020 - 02.2021
Package Car Delivery Driver
Amazon Flex
05.2018 - 08.2019
ECO-FRIENDLY CLEANING SERVICES AND POWER WASH
HomeAdvisor (Angi) / Steam And Green Cleaning
08.2016 - 02.2021
Customer Service Associate
Walgreens
04.2008 - 08.2019
High School Diploma -
Lycée Humanité
06.1998 - 07.1999
S.C. Firearms Academy: Security Officer Training
Powers to Arrest Module " A "
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