Nghia Cu
Concord,CA
Summary
Dedicated and responsible Driver with 3 years of experience generating sales while maintaining personalized service.
Knowledgeable about service promotions and background developing deep customer connections to promote sustained revenue.
Brings superior work ethic and excellent people skills to delivery process. Customer-oriented Driver able to maintain thorough and accurate records and notes to keep management informed of delivery progress.
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Deliver Driver
NAPA Auto Parts - Genuine Parts
07.2017 - 07.2018
- Deliver company products to customer's destinated location.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
Market Source
10.2018 - 04.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Delivery Driver
Amazon
11.2021 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Deliver Driver
Lupient Nissan
07.2023 - 04.2024
- Determined parts needed by analyzing information and descriptions provided by customer.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected load security and checked for damages.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Fostered positive relationships with local businesses by consistently providing reliable service.
Education
High School Diploma -
Irondale Senior High School
New Brighton, MN07.2017
Skills
- Merchandising knowledge
- Positive attitude
- Inventory control procedures
- Relationship selling
- Outgoing personality
- Inventory management
- Product Sales
- Excellent sense of direction
- Route management
- Complex Problem-solving
- Customer Service
- Time management skills
- Defensive Driving
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Deliver Driver
Lupient Nissan
07.2023 - 04.2024
Delivery Driver
Amazon
11.2021 - 07.2023
Sales Associate
Market Source
10.2018 - 04.2019
Deliver Driver
NAPA Auto Parts - Genuine Parts
07.2017 - 07.2018
High School Diploma -
Irondale Senior High School
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