N’Gina Pearson
Montgomery,AL
Summary
PROFILE
Long tenured sales manager with strong customer obsession and team analysis/resolution, stakeholder relations, to provide effective solutions that produce immediate impact and contribute to the longevity of business success.
Overview
10
10
years of professional experience
Work History
Store Manager
Signet Jewelers
07.2021 - Current
- Lead a team of 8 to $1.8 million in sales volume for FY24
- Delivered $480,000 in personal annual sales FY24
- Support/ maintain store operations
- Cultivated positive relationships with stakeholders over a course of 9 years
- Organizes regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Engages in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintains ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluates performance against goals and implements appropriate development plans.
- Analyzed sales/ traffic trends to created optimal schedules
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrates strong organizational and time management skills while managing multiple projects.
Assistant Sales Manager
Signet Jewelers
01.2018 - 08.2021
- Managed $500,000 in annual jewelry repair/ service/ designs sales
- Point person for customers, vendors, team members for jewelry repair/ service/ design
- Produced $ 450,000 in annual personal sales
- Assisted sales team with completing customer transactions and managing issues.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coached sales team in repair/ service specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Lead
Signet Jewelers
07.2014 - 01.2018
- $380,000 in annual personal sales
- Inventory coordinator, point of contact for inventory/ shipping/ receiving/ merchandise piece counts
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Built a reliable referral network by consistently exceeding client expectations, leading to increased revenue and client retention.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained knowledge of current sales and promotions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
BBA - Business Administration
Faulkner University
Montgomery, AL05.2014
Associate of Science - Biology
George C Wallace Community College - Selma
Selma, AL05.2012
High School Diploma -
Selma High School
Selma, AL05.2006
Skills
- Database Management
- Customer Response
- Administrative Management
- Customer Relations
Budget management
- Proficient in Microsoft Office, Teams, Sharepoint, Mywork, Workday, Xstore
- Technology savvy, ability to learn new programs quickly
- Efficient in fast paced environment, organized with keen eye for details and accuracy
- Strong interpersonal skills
- Digital communication skills
- Self motivated, comfortable leading a team or working solo
- Positive, energetic employee
- Problem analysis/ solution skills
- Staff Development
- Store Merchandising
- Policy Development and Enforcement
- Payroll Administration and Timekeeping
- Store operations
- Inventory Tracking and Management
- Decision-Making
Timeline
Store Manager
Signet Jewelers
07.2021 - Current
Assistant Sales Manager
Signet Jewelers
01.2018 - 08.2021
Sales Lead
Signet Jewelers
07.2014 - 01.2018
BBA - Business Administration
Faulkner University
Associate of Science - Biology
George C Wallace Community College - Selma
High School Diploma -
Selma High School
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