Ngina Watkins
Tampa,FL
Summary
Results-driven Support Specialist with a strong history of success in customer service and relationship building. Proficient in creating documents and organizing data, with experience overseeing applicant intake and eligibility screenings to ensure compliance and improve workflow efficiency. Dedicated to providing top-tier support and cultivating positive client experiences.
Overview
14
14
years of professional experience
Work History
Support Specialist
Tampa Housing Authority
09.2020 - Current
- Managed intake of applicants from waitlists and portability transfer voucher programs; collected required documentation, generated reports, and conducted preliminary eligibility screenings.
- Organize and maintain hard copies and electronic files.
- Created and formatted letters, reports, and official documents with a high level of accuracy using Microsoft Word, Excel, and File Vision.
- Coordinated the scheduling and facilitation of Section 8 briefings/orientations.
- Mail and email verification forms, intake packet, annual recertification packets, and other time-sensitive materials.
Staffing Specialist
PeopleReady, A TrueBlue
10.2017 - 09.2020
- Provide exceptional customer service and maintain strong relationships with customers and associates
- Navigate multiple operating systems, including our Applicant Tracking System (ATS) and staffing app - JobStack
- Enter inbound orders from new and existing customers into our system
- Proactively recruit new applicants and match them with our customers' open positions
- Process payroll for our temporary workers in a timely manner
- Promote a culture of safety by always keeping safety and compliance top of mind
- Perform additional responsibilities as required.
Claims Processor/Customer Service Representative
Direct General Auto & Life Insurance
05.2011 - 10.2017
- Handled high-volume inbound calls related to new and existing insurance claims across auto, home, and life policies, ensuring prompt and professional service.
- Collected and verified all necessary claim information to support adjusters in accurate and efficient claim handling.
- Performed clerical support including drafting correspondence, uploading documentation to case files, and managing outgoing mail.
- Accurately processed new claims submissions and maintained detailed records in compliance with company and regulatory standards.
- Collaborated with internal departments to ensure timely claim resolution and enhance customer satisfaction.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Support Specialist
Tampa Housing Authority
09.2020 - Current
Staffing Specialist
PeopleReady, A TrueBlue
10.2017 - 09.2020
Claims Processor/Customer Service Representative
Direct General Auto & Life Insurance
05.2011 - 10.2017
High School Diploma -
Hillsborough High School
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