Sineva Toiva - Tekeiaki
Kahuku,HI
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
Work History
Server / Luau Dancer - Lead
TOA LUAU
Waimea, HI
12.2022 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders accurately, ensuring timely delivery to guests' tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed traditional Polynesian dances, enhancing audience engagement and cultural appreciation.
- Managed costume selection and maintenance, ensuring visual presentation aligned with performance themes and standards.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
Restaurant Supervisor
Polynesian Cultural Center
Laie, Hawaii
04.2021 - 11.2022
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Assist Manager in scheduling and running the restaurant daily. Making sure all finances are within budget.
- Trained and mentored staff, fostering a collaborative team environment for improved performance.
- Supervised daily restaurant operations, ensuring efficient service and adherence to quality standards.
- Coordinated team members with a focus on productivity, efficiency, and enhancing customer experience.
- Created and deployed successful strategies to boost employee performance.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Kitchen Lead
Polynesian Cultural Center, PCC
Laie, Hawaii
01.2021 - 04.2021
- Worked in team environment to maintain high levels of productivity.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Resolved issues quickly to maintain productivity goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Data Analyst & Office Clerk
Polynesian Cultural Center, Food And Beverage Department
Laie, HI
01.2019 - 02.2020
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept reception area clean and neat to give visitors positive first impression.
General Kitchen Worker
Polynesian Cultural Center, PCC
Laie, HI
09.2017 - 12.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Education
Bachelor of Science - Human Resources And Organizational Behavior
Brigham Young University - Hawaii
La'ie, HI06-2021
Associate of Arts -
National University of Samoa
Apia Samoa12-2016
High School Diploma -
LDS Church College Pesega.
Apia, Samoa12-2015
Skills
- Strong work ethic
- Training and mentoring
- Goal oriented
- Staff management
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Microsoft Office Proficiency
- Record Sorting and Filing
- Critical Thinking
- Multitasking and Time Management
- Ease with Computers and Technology
Languages
English
Native or Bilingual
Timeline
Server / Luau Dancer - Lead
TOA LUAU
12.2022 - Current
Restaurant Supervisor
Polynesian Cultural Center
04.2021 - 11.2022
Kitchen Lead
Polynesian Cultural Center, PCC
01.2021 - 04.2021
Data Analyst & Office Clerk
Polynesian Cultural Center, Food And Beverage Department
01.2019 - 02.2020
General Kitchen Worker
Polynesian Cultural Center, PCC
09.2017 - 12.2018
Associate of Arts -
National University of Samoa
High School Diploma -
LDS Church College Pesega.
Bachelor of Science - Human Resources And Organizational Behavior
Brigham Young University - Hawaii