NGOALEM VOILET
Hyattsville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
MAJOREL TIKTOK
CONTENT MODERATOR
02.2021 - 03.2023
- Responsible for evaluating online social media content (images, videos, text, etc.), showed in thesocial media app that you offer support .
- Maintain a high level of quality in each case that you review.
- Removal of inappropriate content in order to ensure a safe experience for users of the application and community
- Selecting the content according to the internal policy and criteria
Sales Manager
CANAL SAT
07.2017 - 09.2019
- Supervise and coordinate the activities of sales staff and cashiers.
- Authorize payments by check and return of goods
- Resolve problems,for example those related to customer complaints and shortages of goods.
- Prepare reports on sales figures,sales techniques and personnel issues.
- Analyze sales and data reports.
Customer Service Person
VOlotea Airline
05.2012 - 07.2015
- Assisting passenger's at the check-in at the bag drop area.
- Solve customer problem by calls and messages.
- Help customers to do their reservation online .
- Address customers service inquires in a timely and accurate fashion.
- Build customers loyalty by placing follow-up calls for customers who reported product issues.
- Collect customer feedback and make process to exceed customer satisfaction goals.
Education
Master of Science - Business Communications
INSA BUSINESS SCHOOL OF BARCELONA
03.2020
Bachelor of Arts - Economics
UNIVERSITY OF DSCHANG CAMEROON
DSCHANG CAMEROON03.2014
College Adavance Level -
COLLEGE NOTRE DAME
DOUALA BONABERI05.2011
Skills
- ZENDESK
- SCOTT
- AVAYA
- EXCEL
- TEAMS
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
MAJOREL TIKTOK
CONTENT MODERATOR
02.2021 - 03.2023
Sales Manager
CANAL SAT
07.2017 - 09.2019
Customer Service Person
VOlotea Airline
05.2012 - 07.2015
Master of Science - Business Communications
INSA BUSINESS SCHOOL OF BARCELONA
Bachelor of Arts - Economics
UNIVERSITY OF DSCHANG CAMEROON
College Adavance Level -
COLLEGE NOTRE DAME
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