Ngoc-Dung Athena Tang

Administrative and Executive Support.

• Communicate with vendors regarding scheduling, proposals, or follow-ups.
• Confirm work orders, check progress, and update me on any issues.
• Maintain a vendor contact list, and track performance or recurring problems.
• Manage my calendar, schedule meetings, and coordinate appointments.
• Prioritize incoming emails and tasks; flag anything urgent or time-sensitive.
• Prepare drafts, letters, follow-ups, and communications as needed.
• Keep track of deadlines, renewals, and compliance requirements.

Operations Coordination.

• Oversee daily business operations to ensure tasks move smoothly and efficiently.
• Maintain and update internal processes, checklists, and tracking systems.
• Assist with onboarding new clients, vendors, or homeowners (if HOA-related).
• Coordinate and monitor ongoing projects, ensuring milestones are met.

Communication and Client Support.

• Serve as a first point of contact when appropriate, filtering, routing, and organizing inquiries.
• Help manage homeowner, board, or client communication to ensure clarity and consistency.
• Maintain a professional, friendly tone when responding to emails, messages, or calls.

Document and File Management.

• Organize digital files, reports, contracts, and correspondence.
• Ensure documents are saved in the correct locations, and properly labeled.
• Track missing or incomplete documents, and follow up as needed.

Vendor and contractor coordination.

• Assist with research, planning, and execution of new business initiatives.
• Support community-related projects, outreach efforts, or event coordination.
• Help streamline workflows, improve efficiency, and identify operational gaps.
• Reporting & tracking: prepare weekly summaries of completed tasks, pending items, and upcoming priorities.
• Track homeowner or client issues until full resolution.
• Maintain logs for maintenance, approvals, or incident reports as needed.

• Managed Accounts Payable & Receivable: Oversaw financial transactions, processed payments (ACH, checks), handled invoices, and ensured the accuracy of homeowner ledgers and account balances.
• Data Management & Entry: Demonstrated proficiency in data entry, organization, and record management. Input, verified, and maintained data across various platforms, including Microsoft Office, Google Suite, and proprietary systems, ensuring confidentiality and adherence to security protocols.
• Financial Analysis & Reconciliation: Prepared in-depth financial packet analysis and conducted thorough investigations to rectify discrepancies, ensuring compliance and accuracy in all financial documentation.
• Administrative & Office Support: Provided comprehensive administrative support, including document preparation, inventory management, and communication management (calls, emails). Contributed to process improvements and efficient workflow through task prioritization and collaboration with team members.
• Communication & Reporting: Managed the printing, distribution, and communication of statements, newsletters, and payment confirmations, ensuring timely and accurate delivery to relevant parties.

• Ensured accurate tracking and fulfillment of customer orders, promptly addressing any issues to enhance customer satisfaction.
• Provided exceptional guest service through meal preparation, including cooking and assembling sandwiches to meet quality standards.
• Collaborated effectively with team members, offering support across various stations and maintaining a cohesive team environment.
• Played an active role in onboarding and training new team members, contributing to a smooth transition and high performance.
• Maintained a friendly and professional demeanor while assisting customers, ensuring a positive dining experience.
• Consistently upheld food quality and safety standards, ensuring all meals met health and safety regulations.