Ngoc Ngo
Tacoma,Washington
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bar Server
Crawfish Island
Federal Way, WA
08.2023 - Current
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted cashiers with processing customer payments and documenting orders.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Barista
T&D coffee house
Gig Harbor, WA
05.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
Barista
S Level Tea
Kent, WA
06.2022 - 08.2023
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Server Shift Leader
Pho Fusion
Federal Way, WA
03.2022 - 02.2023
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed scheduling for 2 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Hospitality Administration And Management
Central Washington University
DesMoines, WAAssociate of Arts - Business
South Puget Sound Community College
Olympia, WA06.2020
Skills
- Disciplinary Measures
- Kitchen Organization
- Restocking Condiments
- Guest Flow
- Supply Restocking
- Drink Order Management
Certification
- Certified Alcohol
Timeline
Bar Server
Crawfish Island
08.2023 - Current
Barista
T&D coffee house
05.2023 - Current
Barista
S Level Tea
06.2022 - 08.2023
Server Shift Leader
Pho Fusion
03.2022 - 02.2023
Bachelor of Arts - Hospitality Administration And Management
Central Washington University
Associate of Arts - Business
South Puget Sound Community College