Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ngoc Ngo

Tacoma,Washington

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bar Server

Crawfish Island
08.2023 - Current
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.

Barista

T&D coffee house
DesMoines, WA
05.2023 - Current
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Packaged bagels, muffins and other food items for customer purchase.

Barista

S Level Tea
06.2022 - 08.2023
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Server Shift Leader

Pho Fusion
03.2022 - 02.2023
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed scheduling for 2 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Hospitality Administration And Management

Central Washington University
DesMoines, WA

Associate of Arts - Business

South Puget Sound Community College
Olympia, WA
06.2020

Skills

  • Disciplinary Measures
  • Kitchen Organization
  • Restocking Condiments
  • Guest Flow
  • Supply Restocking
  • Drink Order Management

Certification

  • Certified Alcohol

Timeline

Bar Server

Crawfish Island
08.2023 - Current

Barista

T&D coffee house
05.2023 - Current

Barista

S Level Tea
06.2022 - 08.2023

Server Shift Leader

Pho Fusion
03.2022 - 02.2023

Bachelor of Arts - Hospitality Administration And Management

Central Washington University

Associate of Arts - Business

South Puget Sound Community College

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