NGOC NGUYEN

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms and allergies.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Handled prescriptions and refills.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Handled appropriate lab couriers to pick up collected lab specimens.
• Obtained all prescribed laboratory testing.
• Handled data entry with accuracy and thoroughness.
• Communicate with providers to schedule urgent referral, transfer of care .
• Create and close encounter appropriately.
• Knowledge of ICD-10 and CPT coding.
• Insight into Medical Laws and Ethics and Physiology.
• Proficient in executing 12 lead EKG.
• Proficient in orthostatic blood pressure and complete vital signs.
• Proficient assisting Physician in simple treatments, tests, sterile procedures, Lumbar puncture, positioning and draping, orthopedic procedures.
• Prepare Botox tray, nerve block procedure.
• Proficient performing venipuncture draws and entry-level phlebotomy skills.
• Proficient administering intradermal, intramuscular, subcutaneous injections.
• Administer Flu vaccine.
• Assisting provider with phone calls to and from patients, pharmacies for Refill medication and clarify medication instructions in timely manner and appropriately.
• Able to give patient instructions of simple procedures, tests, treatments per physician order.
• Effectively multi tasking and prioritize urgent tasks .
• Comprehensive knowledge of Medical Terminology.
• Checking Inventories, expirations, replenishes medical supplies and materials.
• Trained in CLIA waived testing, collection and processing: urine dipstick, urine pregnancy test, blood glucose testing.
• Responsible to handle CSF specimens to lab.
• Responsible for following up with lab tests, imaging studies, verifying provider orders.
• Providing and arranging interpreter, sign language assistance.
• Float to other departments : Respiratory, Pulmonary for clinical needs and coverage.
• Followed principles of infection control and universal precaution .
• Familiar with principles of asepsis.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Obtained biological specimens for CLIA waived tests and prepared for laboratory transport.
• Delivered individualized patient care by documenting observations, evaluating patient needs, and reporting abnormalities to supervisor.
• Assisted with pre-op/post-op, admission and discharge in-patient units.
• Assisted with oral suctioning, colostomy care.
• Proficient in taking complete vital signs.
• Proficient in providing personal cares by promoting good oral and personal hygiene, aiding patients with shaving, bathing and teeth brushing.
• Proficient in 3 lead EKG for tele-patient and 12 lead EKG.
• Experienced 1:1 sitter with medical restrain, difficult patient, custody patient, 51:50 patients
• Collected catheter drainage.
• Measured I/O.
• Followed principles of infection control and universal precaution to reduce risks of patient infection and cross contamination.
• Familiar with airborne, contact, droplet isolations.
• Trained in all aspects of customer service, problem solving.
• Trained in respond to emergency situations.
• Familiar with C-I-Care, EMR, Epic.
• Float to other units for nursing needs and coverage.

• Familiar with different patients’ conditions (floating to Stem cell transplant, PICU, CVICU, Comprehensive Care Unit, Maternity Unit…)
• Familiar with and mainly taking care of patients from new born to 18 years old.
• Familiar with airborne, contact, droplet isolations.
• Assisted with oral suctioning.
• Assisted in simple procedures.
• Assisted patient with CPAP/BiPAP procedures.
• Proficient in providing personal cares.
• Proficient in taking vital signs.
• Reported and watched for any abnormal signs and symptoms of patients.
• Collected catheter drainage.
• Measured I/O.
• Followed principles of infection control and universal precaution.
• Documented accurately .
• Trained in all aspects of customer service, problem solving.
• Experienced 1:1 sitter, medical restrain, difficult patients, anorexia nervosa, orthostatic hypotension patients, 51:50 patients.

• Promoted good oral and personal hygiene by aiding patient with shaving, bathing and teeth brushing.
• Cared for private resident in rehab facility, and delivered high-quality support to meet needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Trained to perform passive range of motion to quadriplegic patient as defined by plan of care by OT and PT.

• Engaged with customers enthusiastically to drive sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Ran POS register, accepting cash and credit card payments.
• Handled deposit slip to bank.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Performed all retail clerk duties in busy department store including opening and closing shifts.
• Balanced register accounts and performed sales and returns transactions.
• Handled delivery and ordering supplies.
• Checked for inventory sufficiency and reported inventory shortage.
• Used expert level communications skills to handle client’s complaints, returns, exchanges.
• Attended conference calls from Bay Area’s stores, and attended trainings for up to date products knowledge and retail skills.

Key achievement:

• Signed up 80% of assisted customers for company-branded membership card.
• Contributed to 50% AVT of Bay area stores.
• Achieved and exceeded monthly and annual sale goal.

• Supported student learning objectives through personalized and small group assistance for 30 students between 7 to 10 years of age.
• Provided support during classes, group lessons and classroom activities.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Maintained safety and security by overseeing students in recess environments.
• Provided support to help students with special needs learn and grow.
• Assessed student social, emotional and academic needs to plan goals appropriately.
• Assessed student assignments to check quality and completeness before submission for grading.
• Handed out classroom materials, like pencils, paper and crayons.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Fostered student curiosity and interest through creative hands-on activities.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.