Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Languages
Timeline
Generic

Ngoc Nguyen

Louisville,KY

Summary

Dynamic Licensed Nail Technician with a proven track record in business growth and employee development, notably at Anthony Vince Nail Spa. Excelled in strategic planning and business management, achieving significant client satisfaction and retention. Skilled in marketing and financial planning, adept at fostering professional relationships and driving results through innovative solutions and team leadership.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mixologist position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Licensed Nail Technician

Self Employed Services
06.2020 - Current
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Devised processes to boost long-term business success and increase profit levels.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.

Nail Technician

Anthony Vince Nail Spa, Peninsula Town Center
05.2018 - 06.2021
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Offered advice and recommended products to improve and maintain nails.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Cleaned and sanitized tools and equipment before each client.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Designed creative nail art designs and patterns.
  • Performed detailed trimming, filing and other nail services.
  • Executed pedicures and manicures using professional quality products and tools.
  • Demonstrated dynamic customer service by responding to customer inquiries.

Drive-Thru Cashier

Arby's
02.2017 - 07.2019
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Balanced cash drawer at beginning and close of shift.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Upsold additional products and services to customers to boost sales.
  • Followed company policies and procedures regarding cash handling.
  • Assisted customers with menu items and accurate order fulfillment.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed food safety and sanitation guidelines at all times.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Valu Market
09.2015 - 01.2017
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

No Degree - Science Education

Jefferson Community And Technical College
Louisville, KY
08.2023

High School Diploma -

Butler Traditional High School
Louisville, KY
05.2016

Skills

  • Employee Development
  • Planning and execution
  • New business launch
  • Business management and development
  • Business growth and retention
  • Budget Management
  • Small business operations
  • Financial Planning
  • Strategic Planning
  • Business marketing
  • Employee Performance Management
  • Business Development
  • Project Management
  • Policy Implementation
  • Staff Development
  • Marketing

Hobbies

When I am not working, I love to spend time with my family, working out, and spending time outside, such as hiking, picnics, and travelling. I like to keep a routine ona day to day basis. 

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Licensed Nail Technician

Self Employed Services
06.2020 - Current

Nail Technician

Anthony Vince Nail Spa, Peninsula Town Center
05.2018 - 06.2021

Drive-Thru Cashier

Arby's
02.2017 - 07.2019

Cashier

Valu Market
09.2015 - 01.2017

No Degree - Science Education

Jefferson Community And Technical College

High School Diploma -

Butler Traditional High School

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Ngoc Nguyen