Ngoc Nguyen
San Jose,CA
Summary
- Resourceful Host Manager known for high productivity and efficient task completion. Specialize in effective team leadership, customer service excellence, and operational management. Communication, adaptability, and problem-solving to ensure guest satisfaction and smooth restaurant operations.
- Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints.
- Energetic and punctual individual committed to highest quality of service.
- High-energy professional skilled
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
- Responsible and driven individual with years of customer service. I believe in myself for applying new job for challenges. I will try my best.
Overview
11
11
years of professional experience
Work History
Host. Manager
Ba Na restaurant
San Jose, CA
08.2022 - Current
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Assigned tasks to staff members in the dining area.
- Handled customer complaints in a professional manner.
- Provided assistance to servers during peak hours.
- Ensured compliance with health and safety regulations.
- Coordinated with kitchen staff to ensure timely delivery of food orders.
- Performed cash register operations accurately and handled money responsibly.
- Supervised activities of hostesses, waiters, bartenders, busboys.
Insurance Agent
New York Life Insurance Co
San Jose, CA
05.2018 - 08.2021
- Exceeded company sales goals for new policies.
- Upsold products to policyholders and potential new clients.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Sale experience has improved
- Less shy, be more confident
Manager
Dr Huan Phan
San Jose, CA
01.2014 - 02.2017
- Manage employees.
- Help doctor.
- Order supplies.
- Check insurance.
- Manager customer service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Created training modules and documentation to train staff.
Education
High School Diploma -
Long Xuyen High School
Viet Nam06.2008
Associate of Arts - International Business
Foothill College
Los Altos, CASkills
Confident
Honest
Passion
Customer service
Sale
Organization
Sense of style
Communication
Smile
No Judge
Vietnamese-English
Enthusiasm
Adaptability
Team building
Professionalism
Self Motivation
Timeline
Host. Manager
Ba Na restaurant
08.2022 - Current
Insurance Agent
New York Life Insurance Co
05.2018 - 08.2021
Manager
Dr Huan Phan
01.2014 - 02.2017
High School Diploma -
Long Xuyen High School
Associate of Arts - International Business
Foothill College