NGOC NGUYEN
Arlington,TX
Summary
Motivated student with strong technical skills and a background in retail and customer service. Proven ability to handle challenging tasks with speed, accuracy, and courtesy under pressure. Experienced in cash handling, POS systems, and inventory management, excelling in customer-facing roles. Strong communicator and problem solver, adaptable to diverse customer needs while ensuring efficient transaction processes.
Overview
3
3
years of professional experience
Work History
Nail Salon Manager
Urban Nail Bar
Dallas, TX
07.2024 - Current
- Operations Management: Oversee daily operations, including cash handling, checking clients in and out, and dividing turn schedules for nail technicians.
- Customer Service: Ensure high client satisfaction, address concerns, and implement service policies.
- Staff Management: Supervise nail technicians, manage schedules, and conduct performance evaluations.
- Client Relationship Management: Build and maintain relationships with clients to encourage repeat business.
Guest Advocate (Cashier), Food & Beverage, Starbucks
TARGET
Grand Prairie, TX
02.2023 - 06.2024
- Cash Handling: Process transactions accurately and efficiently, including cash, credit cards, and other payment methods, while safeguarding company assets.
- Customer Service: Deliver outstanding service by engaging with customers, addressing their needs, and ensuring a welcoming environment.
- Managed inventory by keeping track of stock and replenishing as needed
- Adhere to Starbucks guidelines for beverage service
Starbucks Trainer Barista
HMSHost
Irving, TX
03.2022 - 02.2023
- Cash Handling: Train staff on accurate cash handling procedures, including register operations and financial transactions.
- Training: Onboard and train new baristas in beverage preparation, customer service, and company policies.
- Reviewed and provided critical recommendations to elevate barista proficiency
- Maintained adherence to safety protocols
- Conducted training sessions focused on boosting customer interaction strategies
Cashier/ Customer Service Position
WALGREENS
Arlington, TX
11.2021 - 02.2022
- Sales Processing: Processed sales transactions quickly and accurately using the cash register, handling cash, checks, credit cards, and vouchers.
- Cash Handling: Safeguard company assets by following proper cash handling procedures, including collecting cash, distributing change, and processing voids and returns.
- Customer Service: Maintain outstanding customer service by greeting customers, answering questions, and resolving issues to ensure a positive shopping experience.
- Maintained clean store environment through general maintenance tasks
- Enhanced satisfaction levels for customers through coordinated teamwork
Education
Associate's Degree - of Arts in Business
Tarrant County College
2100 Southeast Pkwy, Arlington, TX 7601801-2026
Skills
- Accurate cash management
- Customer service
- Communication skills
- Problem-solving
- Adaptability in high-pressure situations
- Proficient in technology
- Advanced computer skills
- Effective team collaboration
- Staff training
- Time management skills
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Nail Salon Manager
Urban Nail Bar
07.2024 - Current
Guest Advocate (Cashier), Food & Beverage, Starbucks
TARGET
02.2023 - 06.2024
Starbucks Trainer Barista
HMSHost
03.2022 - 02.2023
Cashier/ Customer Service Position
WALGREENS
11.2021 - 02.2022
Associate's Degree - of Arts in Business
Tarrant County College
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