Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ngoc Vo

Allen,TX

Summary

Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Advance CareConnect One knowledge with an Accounting background.

Overview

14
14
years of professional experience
3
3
Certification

Work History

Organizational Development Analyst

Texas Health Physicians Group
02.2016 - Current

· Execute Texas Health's Learning Strategies in the areas of: EPIC system training, Revenue Cycle Workflow and Metrics, CXO Initiatives, Performance Gap Analysis, and Policy and Procedures.

· Analyze and develop best practices and operational guidelines to align with organizational initiatives.

· Foster the flow of delivering effective communication to multiple departments.

· Serve on system and THOP project teams to design workflows and ensure successful implementation.

· Provide Practice Manager, Provider and Staff training and support in various formats and venues including ILT, ATE, Virtual and Blended.

· Ensure initiative accountability by monitoring metrics and various reporting and system WQs.

Practice Manager

Texas Health Physician Group
10.2011 - 02.2016

· Responsible for overall management of multi-physician specialty practice, including but not limited to HR functions, Provider Onboarding, and Front/Back office duties as needed

· Responsible for development and implementation of in-clinic Service Excellence initiatives and overseeing service recovery efforts.

· Responsible for working billing, charge entry and claims related issues and WQs.

· Analyzed and trend denial reports to implement provider workflow changes to mitigate loss.

· Lead marketing efforts to promote and build-up provider practice and referral source within community.

· Responsible for maintaining OSHA/HIPPA compliance

· Assisted in the implementation of EPIC EMR system and staff training.

Education

College Credits Earned - Accounting

Oklahoma State University
Stillwater, OK

High School Diploma -

Union High School
Tulsa, OK
06.1990

Skills

  • Problem Solving
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Excellent Verbal and Written Communication
  • Training and Development
  • Fluent in English and Vietnamese

Certification

  • EPIC Cadence and Prelude Credentialed Trainer
  • EPIC Professional Billing and Claims Credentialed Trainer
  • Lean Six Sigma 101 Course

Timeline

Organizational Development Analyst

Texas Health Physicians Group
02.2016 - Current

Practice Manager

Texas Health Physician Group
10.2011 - 02.2016

College Credits Earned - Accounting

Oklahoma State University

High School Diploma -

Union High School
Ngoc Vo