Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ngoc Bich Ha Dang

Houston,TX

Summary

As the manager of the store, I will have a wide range of responsibilities to ensure the smooth operation and success of the business. My primary duties will revolve around managing restocking, storage, product lists, reports, employee training, store organization, and customer service.


1. Restocking and Inventory Management:

- It is my responsibility to oversee the restocking of products in the store.

- Regularly monitor inventory levels and ensure that products are ordered in a timely manner.

- Collaborate with suppliers to maintain optimal stock levels and negotiate favorable pricing.


2. Storage Management:

- Efficiently manage the storage area to ensure products are organized and easily accessible.

- Implement proper labeling and inventory tracking systems to minimize errors and delays.

- Conduct regular audits to prevent inventory discrepancies and identify any storage issues.


3. Product List for the Next Week:

- Create a comprehensive list of products needed for the upcoming week to avoid stockouts.

- Consider factors such as customer demand, seasonal trends, and upcoming promotions.

- Communicate the product list to relevant departments and ensure timely procurement.


4. Daily Sales Reports:

- Generate accurate and detailed reports on the daily sales performance of the store.

- Analyze sales data to identify trends, opportunities, and areas for improvement.

- Share these reports with the management team to guide decision-making.


5. Employee Training:

- Play a crucial role in training new employees who join the store.

- Provide comprehensive onboarding and ensure they understand their roles and responsibilities.

- Foster a positive and inclusive work environment that encourages growth and development.


6. Store Organization and Product Display:

- Take charge of organizing the store layout and visual merchandising.

- Create attractive displays to grab customer attention and enhance their shopping experience.

- Regularly review and update the store layout to optimize traffic flow and maximize sales.


7. Customer Service:

- Prioritize excellent customer service and address any issues or complaints promptly.

- Train and empower employees to handle customer inquiries and resolve problems effectively.

- Implement feedback mechanisms to continuously improve customer satisfaction.


As the store manager, your role is vital in maintaining the store's operations, profitability, and customer satisfaction. By effectively managing restocking, storage, product lists, reports, employee training, store organization, and customer service, you will contribute to the overall success of the business.

Overview

5
5
years of professional experience

Work History

Retail Store Manager

Ellicor
12.2021 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Rotated merchandise and displays to feature new products and promotions.

Store Clerk

Lior
01.2021 - 12.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Nomi-street
12.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Nursing

Houston Community College
Houston, TX
05.2025

Skills

  • Profit and Loss Control
  • Financial Oversight
  • Corrective Actions
  • ID Verification
  • Stock Management
  • Problem-Solving Strengths
  • Effective Working Relationships
  • Sales Analysis
  • Quality Assurance
  • Strong Multitasking Skills
  • Customer Service
  • Staff Relations
  • Incident Reporting

Languages

Vietnamese
Native or Bilingual

Timeline

Retail Store Manager

Ellicor
12.2021 - Current

Store Clerk

Lior
01.2021 - 12.2021

Cashier

Nomi-street
12.2018 - 06.2019

Bachelor of Science - Nursing

Houston Community College
Ngoc Bich Ha Dang