Ngoc Hien Nguyen
Norfolk,VA
Summary
My name is Ngoc Nguyen, also known as Hailey, and I am currently completing my senior year at Old Dominion University with a dual major in Management and Accounting. Driven by a keen interest in professional development and a commitment to continuous learning, I have developed a strong foundation in problem-solving and strategic thinking. As I approach the completion of my academic studies, I am eager to translate my theoretical knowledge into practical expertise by engaging in internships or programs within the Accounting field. My goal is to gain hands-on experience and contribute meaningfully to the success of a dynamic organization.
Overview
5
5
years of professional experience
Work History
General Manager
Tealux Cafe
Norfolk, VA
05.2023 - Current
- Enhanced overall sales by 5% in comparison to the preceding year through strategic marketing initiatives.
- Achieved a 2% reduction in labor costs compared to the previous year (2022) through the implementation of a professional and effective employee training strategy.
- Team Development and Leadership: Recruited, trained, and led a team of over 12 employees, fostering a culture of excellence, accountability, and teamwork. Implemented staff development programs that improved staff retention rates by 35% and enhanced service quality.
- Operational Management: Oversaw daily operations to ensure the highest standards of customer service, product quality, and cleanliness. Implemented efficient processes that reduced customer wait times by 25% and improved overall customer satisfaction.
- Inventory and Supply Chain Management: Streamlined inventory management processes to ensure optimal stock levels, reducing waste by 15% and ensuring the consistent availability of high-demand products. Negotiated with suppliers to secure cost-effective purchasing agreements, enhancing margins.
Bookkeeper
Lotus of Peace INC
Norfolk, VA
01.2023 - Current
- Financial Record Management: Efficiently managed and maintained accurate financial records for the shop using QuickBooks, ensuring all financial transactions were recorded promptly and accurately. This included sales, expenses, inventory purchases, and payroll transactions.
- Payroll Administration: Utilized QuickBooks to process bi-weekly payroll for all employees, including calculating hours, deducting appropriate taxes, and ensuring timely distribution of paychecks. This process contributed to heightened employee satisfaction and compliance with labor laws.
- Budgeting and Forecasting: Assisted in the development of the annual budget and performed monthly budget-to-actual variance analyses to identify significant variances and adjust strategies accordingly. This proactive approach helped in managing finances more effectively and in making informed decisions.
- Achieved a reduction of 80% in the owner’s accumulated debt over the previous five years, within a two-year timeframe.
- Tax Preparation and Filing: Assisted with the preparation and filing of quarterly and annual tax returns, ensuring compliance with federal, state, and local tax requirements. This diligence minimized the risk of penalties due to late or incorrect filings.
Bookkeeper
Teaville Lounge INC
Norfolk, VA
08.2022 - Current
- Financial Reporting: Prepared accurate monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, using QuickBooks. These reports were critical for management to assess the financial health of the business and make data-driven decisions.
- Tax Preparation and Filing: Assisted with the preparation and filing of quarterly and annual tax returns, ensuring compliance with federal, state, and local tax requirements. This diligence minimized the risk of penalties due to late or incorrect filings.
- Payroll Administration: Utilized QuickBooks to process bi-weekly payroll for all employees, including calculating hours, deducting appropriate taxes, and ensuring timely distribution of paychecks. This process contributed to heightened employee satisfaction and compliance with labor laws.
- Inventory Management: Utilized QuickBooks to maintain an up-to-date inventory system, tracking stock levels and costs. Implemented inventory audits, which reduced discrepancies and ensured the availability of popular items, thereby enhancing customer satisfaction.
- Process Improvements: Continuously sought ways to improve financial processes and efficiency, including automating routine bookkeeping tasks in QuickBooks. This initiative led to a 15% reduction in time spent on financial administration, allowing more focus on strategic financial planning.
Waitress
Hansang Restaurant
Virginia Beach, VA
05.2021 - 07.2022
- Provided exemplary customer service, enhancing the dining experience and fostering customer loyalty.
- Skillfully handled cash transactions, contributing to effective cash flow management within the establishment.
Cashier
711
Norfolk, VA
01.2019 - 07.2022
- Delivered exceptional customer service, maintaining high standards of customer satisfaction.
- Managed financial transactions with precision, upholding the establishment’s cash flow management protocols.
Education
Bachelor of Business - Accounting and Management
Old Dominion University
true12.2024
High School Diploma -
Norview High School
Norfolk, VA05-2020
Skills
- GAAP
- ERP Software
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- QuickBooks
- Data Analysis
- Problem-solving
- Critical thinking
- Fluent in Vietnamese
Awards
- Dean's List, Fall 2020
- Dean's List, Fall 2021
- Dean's List, Spring 2022
- Dean's List, Fall 2022
- Dean's List, Spring 2023
Languages
Vietnamese
Native/ Bilingual
Timeline
General Manager
Tealux Cafe
05.2023 - Current
Bookkeeper
Lotus of Peace INC
01.2023 - Current
Bookkeeper
Teaville Lounge INC
08.2022 - Current
Waitress
Hansang Restaurant
05.2021 - 07.2022
Cashier
711
01.2019 - 07.2022
Bachelor of Business - Accounting and Management
Old Dominion University
High School Diploma -
Norview High School
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