Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ngoc Mini Huynh

Houston

Summary

Patient representative with expertise in case management and service coordination. Proficient in addressing complaints and inquiries to enhance patient access and resolve care-related issues. Strong understanding of relevant policies, procedures, and standards.

Overview

24
24
years of professional experience

Work History

Treatment Coordinator/Office Manager

Sugarland Perio and Implant Dentistry
Sugarland
06.2024 - 08.2025
  • Scheduled patient appointments and managed calendar for efficient office operations.
  • Assisted patients in understanding treatment plans and financial options available.
  • Coordinated with dental staff to ensure seamless patient care and communication.
  • Maintained patient records and updated information in electronic health systems.
  • Educated patients on post-treatment care and addressed any concerns promptly.
  • Collaborated with insurance providers to verify coverage and process claims.
  • Trained new staff on office procedures and patient coordination best practices.
  • Managed inventory of dental supplies to support daily operations effectively.

Treatment Coordinator/Trainee

Royal Dental
Houston
08.2008 - 03.2023
  • Streamlined patient intake processes in collaboration with clinical staff.
  • Managed scheduling of patient appointments and follow-up communications.
  • Maintained accurate patient records using electronic health record systems.
  • Coordinated treatment plans with dental providers and insurance companies.
  • Provided detailed explanations of treatment procedures to patients and families.
  • Assisted in resolving patient inquiries regarding treatment options.
  • Trained new staff on administrative procedures and patient interaction protocols.

Office Manager/Treatment Coordinator

Apple Dentist PLLC
Houston
09.2001 - 05.2007
  • Coordinated daily operations of dental office for efficient workflow.
  • Managed patient scheduling using practice management software.
  • Trained and supervised front desk staff in customer service protocols.
  • Oversaw inventory management for dental supplies and equipment.
  • Implemented office policies to enhance patient experience and satisfaction.
  • Ensured compliance with health regulations and safety standards.
  • Facilitated communication between patients and dental professionals effectively.
  • Developed training materials for new staff onboarding processes.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Ensured accurate data entry of patient information into the office management system.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
  • Developed promotional programs to attract new patients.

Education

Associate of Business Administration - Business Administration And Management

Practice Management
Atlanta, GA
06-2024

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
06-1998

Associate of Arts - Psychology

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05-1991

Skills

  • Treatment coordination
  • Customer relationship management
  • Staff training and development
  • Patient scheduling and insurance verification
  • Office operations management
  • Conflict resolution strategies
  • Effective communication skills
  • Problem solving techniques
  • Attention to detail

Languages

Vietnamese
Full Professional
Chinese (Mandarin)
Elementary

Timeline

Treatment Coordinator/Office Manager

Sugarland Perio and Implant Dentistry
06.2024 - 08.2025

Treatment Coordinator/Trainee

Royal Dental
08.2008 - 03.2023

Office Manager/Treatment Coordinator

Apple Dentist PLLC
09.2001 - 05.2007

Associate of Business Administration - Business Administration And Management

Practice Management

Bachelor of Science - Psychology

Arizona State University

Associate of Arts - Psychology

Maricopa Community Colleges, Phoenix College

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