Ngocmy Mai
San Jose ,CA
Summary
Goal-oriented manager with distinguished experience in telecommunication industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
Work History
Business Account Manager
Verizon
08.2022 - Current
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Streamlined internal processes to enhance overall efficiency and productivity within the team.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
General Manager
Grupo Flor
04.2021 - 07.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reinforced company policies and procedures to strengthen operational standards across departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Store Manager
AT&T
10.2019 - 04.2021
- Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
- Mentored team members by demonstrating best practices for sales and customer service.
- Exceeded sales expectations by remaining top 3 performing stores in multiple districts
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Corrected operational discrepancies by developing and executing process improvements.
- Hired, trained and managed team of 30 retail associates, including evaluating performance and enforcing disciplinary actions.
Assistant Store Manager
AT&T Inc.
09.2018 - 10.2019
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Proactively identified and solved complex problems, including: achieving day to day goals set alongside management and maximzing downtime that impacted operations management and business direction.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Education
Associate of Science - Business Administration And Management
Evergreen Community College
Skills
Outstanding communication skills
Superb time management
Relationship Management
Data-driven decision-making
Customer Portfolio Management
Problem-solving abilitiesz
Timeline
Business Account Manager
Verizon
08.2022 - Current
General Manager
Grupo Flor
04.2021 - 07.2022
Store Manager
AT&T
10.2019 - 04.2021
Assistant Store Manager
AT&T Inc.
09.2018 - 10.2019
Associate of Science - Business Administration And Management
Evergreen Community College
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