Ngoc Quynh Anh (Grace) Nguyen
Gambrills,MD
Summary
Proven ability to enhance customer engagement and satisfaction, as demonstrated at Starbucks, where I learned and created personalized beverage experiences. Expertise in managing high-stress scenarios to provide exceptional service delivery and effective team leadership at Dunkin'. With a strong background in education, I seek to help students succeed through personalized lesson plans as a tutor at Kuma Learning Center.
Overview
3
3
years of professional experience
Work History
Elementary and Middle School Tutor
Kuma Learning Center
02.2024 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Conducted group tutoring sessions to help students engage in active learning and critical thinking skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Shift Manager
Dunkin' Brands
12.2023 - 02.2024
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
Barista
Starbucks
07.2022 - 08.2023
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
Barista
Starbucks
01.2022 - 07.2022
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree - Transfer Nursing
Anne Arundel Community College
Arnold, MD05.2025
High School Diploma -
Rockbridge Academy
Crownsville, MD05.2023
Skills
Starbucks
- Customer Service and Engagement
- Handling high-stress customer service scenarios during peak hours
- Ensuring product consistency during high-demand periods
Dunkin'
- Coordinating shifts, task managing, and resolving team conflicts at Dunkin'
Tutoring
- Providing lesson plans for both one-on-one and group study
- Adjusting studying methods based on each student's needs and parents' feedback
Timeline
Elementary and Middle School Tutor
Kuma Learning Center
02.2024 - Current
Shift Manager
Dunkin' Brands
12.2023 - 02.2024
Barista
Starbucks
07.2022 - 08.2023
Barista
Starbucks
01.2022 - 07.2022
No Degree - Transfer Nursing
Anne Arundel Community College
High School Diploma -
Rockbridge Academy
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