NGOC THACH HOANG
San Jose,CA
Summary
At Employee, as a Computer Assistant, I enhanced user experience and system efficiency through strategic hardware and software management, including installations and upgrades. Skilled in data management and customer service, I significantly reduced downtime and costs, demonstrating a proactive approach to technical support and maintenance.
Overview
20
20
years of professional experience
Work History
Computer Assistant
Employee
10.2002 - 12.2022
- Improved user experience with proactive troubleshooting and efficient problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Optimized computer equipment inventory management, resulting in cost savings through strategic purchasing decisions.
- Enhanced system performance through regular maintenance, including data backups and software installations.
- Generated reports covering details about data, system operation, and error monitoring.
- Increased efficiency by streamlining computer systems and implementing software updates.
- Installed and configured operating systems and applications.
- Coordinated hardware repairs or replacements when necessary, maintaining a strong working relationship with vendors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Arts - Management
HUFLIT University
Viet Nam06.2000
Skills
- Data Management
- System Configuration
- Help Desk Experience
- Preventive Maintenance
- Hardware maintenance
- Software Evaluation
- Software Installation
- Mobile Device Management
- Hardware Configuration
- Customer Service
- Friendly and Patient
- Microsoft Windows and Office
- Support Services
- Employee Computer Support
- Computer Diagnostics
- Application installations
- Hardware upgrades
- Laptop Servicing
Languages
English
Limited Working
Timeline
Computer Assistant
Employee
10.2002 - 12.2022
Bachelor of Arts - Management
HUFLIT University
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