NGOC THUY QUYNH PHAM
Al Naboodah International (Vietnam) Co., Ltd.
Northfield,NJ
3
Languages
1
Certification
4
years of professional experience
Bilingual professional with expertise in English communication support and client relations. Strong skills in active listening and classroom support enhance the ability to assist lead teachers in creating engaging learning environments. Committed to fostering student language confidence through effective interpersonal communication and support.
Work History
Motorcycle & Accessories Sales Executive
1 Year 5 Months- Consulted with customers in-person and online via social media channels to enhance showroom sales for Triumph Motorcycles.
- Managed sales of genuine Triumph parts, apparel, and accessories, fostering customer retention through effective add-on sales strategies.
- Provided product inquiries, technical specifications, and post-purchase support to ensure customer satisfaction and loyalty.
Teaching Assistant & Barista
5 Months- Worked as a dual-role Barista and Teaching Assistant in an English cafe environment.
- Introduced and consulted customers on the cafe's operational model while addressing inquiries and resolving customer complaints.
- Served as a dual-role Barista and Teaching Assistant in an English cafe environment.
Education
Bachelor of Science - Business Administration
Bachelor of Science - English
Skills
Classroom Management Support
Bilingual Communication (English & Vietnamese)
Student Engagement & Interaction
Active Listening & Observation
Lesson Plan Assistance
Learning Environment Support
Conflict Resolution & Problem Solving
Interpersonal & Cross-Cultural Communication
Accomplishments
- Successfully supported students in improving conversational English confidence through personalized feedback and interactive discussions.
- Maintained high satisfaction rates in customer-facing roles by resolving inquiry issues and fostering inclusive environments.
- Adapted quickly to dynamic classroom and workplace settings, consistently receiving positive feedback for communication and support.
Certification
- Duolingo English Test (DET) – Score: 95/160 (2023)
- HSK 3 Certificate – Chinese Proficiency Test (2022)
- HSKK Certificate – Chinese Oral Proficiency Test (2022)
Languages
English
Professional Working
Chinese (Cantonese)
Limited Working
Vietnamese
Native or Bilingual
Interests
Motorcycles & Big Bikes: Passionate about high-capacity motorcycles and automotive culture.
Reading & Lifelong Learning: Enjoy reading books on language acquisition
communication
and personal development.
Travel & Cultural Exploration: Enthusiastic about discovering new cultures and building cross-cultural connections.
Fitness & Cooking: Active in physical fitness and enjoys experimenting with culinary recipes.
Timeline
Motorcycle & Accessories Sales Executive
Al Naboodah International (Vietnam) Co., Ltd.
11.2021 - 04.2023Read More
Teaching Assistant & Barista
English Coffee
08.2019 - 01.2020Read More
Atlantic Cape Community College
Bachelor of Science from Business Administration
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Đại Học Công Nghiệp TP HCM
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