N. GOLDEN THROWER MAT,MBA, MPA
San Antonio
Summary
- 10+ years Human Resources Management adept at recruitment, compliance, and performance management aimed at maximizing employee satisfaction and organization success.
- 10+ years ESL Instruction and Training with knowledge of organization design principles, assessments, and teaching techniques.
- Strong Program Management Skills including program design, delivery, evaluation, and change management.
- Supervision-Management proven leadership in training & development initiatives through innovative learning solutions that drive organizational success.
- Analyzer-Problem Solver that conducts research and data collection to inform training strategies.
- Excellent Communication Skills with the ability to present complex concepts clearly to diverse audiences.
Overview
18
18
years of professional experience
Work History
ESL Training Instructor I Project Manager
Various Employers
01.2012 - Current
- Achieved language training project success rate of 85% through effective management of resources, timelines, and deliverables.
- Participating, and evaluating special projects and student field study trips as educational tools. Boosts over 20% in motivation, engagement and participation and over 10% increase in critical thinking skills.
- Lead department-wide employee morale initiative, managing an $8,000 budget to plan and execute engagement activities, resulting in a 15% increase in employee satisfaction
- Assisted with in-service training for 100+ English Language instructors in lesson deliverance to analyze and reflect on teaching, training materials and presentations. Resulted in 85-90% attendance rate and 10-15% increase post-training assessment in participants’ knowledge.
- Developed and led a professional development program for new instructors, reducing onboarding time by 20%.
- Led English language training for 12 Department Heads on institutional policies and procedures on reoccurring workplace issues and enforcement. Maintained 85-90% attendance. Resulted in 20% productivity.
Personnel Board Member: Employee Relations
CITY OF LAWNDALE
Lawndale
09.2007 - 02.2025
- Investigated 20 (of 200 personnel) city government EEO complaints and appeals during tenure. Successfully dismissed 2 complaints for fairness and impartiality.
- Researched-Identified trends and solutions to assist with development and implementation of business, educational initiatives, and training opportunities. Achieved 98% compliance rate in workplace policy after targeted training programs.
- Recommended new approaches, policies and procedures to effectuate continual improvements in efficiency of department and services performed. Reduced employee turnover by 5-7%.
Cambridge Occupational English Test Interlocutor – OET
Various Employers
09.2019 - 05.2021
TESOL Program Manager
partnered with UNIVERSITY OF SOUTHERN CALIFORNIA
Los Angeles
09.2011 - 10.2014
- Created-Implemented training platform for 24 TESOL graduates to gain teaching experience applying theories and instructional methods.
- Coordinated class schedules, staff, and classroom operation; Observed and evaluated classroom instruction and provided feedback and support. Reduced turnover by 7% through mentorship and recognition incentives.
- Delivered engaging presentations to diverse audiences across campus events.
- Identified gaps to improve program, processes and procedures including escalation to key stakeholders.
- Achieved 90% positive feedback from students and TESOL graduates after implementing blended learning with interactive digital resources.
- Increased community participation in TESOL events by 50%, fostering stronger support networks for learners.
Education
ELT Leadership Management -
TESOL INTERNATIONAL ASSOCIATION
02.2018
Master of Arts - TESOL
UNIVERSITY OF SOUTHERN CALIFORNIA
10.2014
Master of Business Administration -
WALDEN UNIVERSITY
09.2008
Master of Public Administration -
WALDEN UNIVERSITY
09.2008
Skills
- Project management
- Effective communication
- Conflict resolution
- Team leadership
- Workforce training
- Mentorship programs
- Risk management
- Performance evaluation
Awards
- Recognition of Service - Personnel Board, City of Lawndale, 3/25
- Instructor of the Quarter Q2/2024, 332 TRS-IB, 06/24
- Outstanding Support - Mentorship, King Abdulaziz University, 2018-2019
Government Sponsored Training
Emerging Leader Course, Maxwell Air Force Base, 03/25
Timeline
Cambridge Occupational English Test Interlocutor – OET
Various Employers
09.2019 - 05.2021
ESL Training Instructor I Project Manager
Various Employers
01.2012 - Current
TESOL Program Manager
partnered with UNIVERSITY OF SOUTHERN CALIFORNIA
09.2011 - 10.2014
Personnel Board Member: Employee Relations
CITY OF LAWNDALE
09.2007 - 02.2025
ELT Leadership Management -
TESOL INTERNATIONAL ASSOCIATION
Master of Arts - TESOL
UNIVERSITY OF SOUTHERN CALIFORNIA
Master of Business Administration -
WALDEN UNIVERSITY
Master of Public Administration -
WALDEN UNIVERSITY