Summary
Overview
Work History
Education
Skills
Certification
Technical And Analytical Skills
Accomplishments
Interests
Leadership
Timeline
Generic

Ngonidzashe Mutamangira

Business Analytics Intern
potsdam,new york

Summary

Results-driven Master's in Business Analytics student at Clarkson University with a solid foundation in customer insights, sales operations, and market analysis. Skilled in fostering client relationships, data analysis, and generating actionable reports. Proficient in Excel, Python, SQL, and CRM tools like Salesforce and HubSpot, currently expanding expertise in R programming. Seeking a remote Business Analytics or Data Analyst internship to leverage data-driven strategies for impactful decision-making. Personable Business Analyst Intern adept at lead generation, account retention, and relationship management. Well-versed in assessing customer needs, introducing new products/services, and facilitating transactions. Excel in SQL, Salesforce, and Python-based analytics tools.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Sales Agent

Hamilton Insurance
02.2023 - 11.2024
  • Analyzed customer trends and tracked sales metrics to optimize team performance.
  • Developed market insights and presented weekly reports to senior management.
  • Promoted financial products to clients using CRM and cold-call strategies.
  • Resolved over 90% of customer issues within 24 hours.

Call Center Agent

FBC Outrisk Insurance
07.2022 - 01.2023
  • Handled customer support calls and processed transactions efficiently.
  • Conducted follow-ups and feedback loops to improve service satisfaction.
  • Achieved and exceeded monthly outreach targets through structured outbound calls.

Call Center Agent

GeneInsure
02.2020 - 05.2022
  • Managed incoming customer queries and guided them through product options.
  • Maintained accurate customer records and handled escalations.
  • Assisted in converting leads into sales using structured phone campaigns.

Trainee Manager

TM Pick n Pay Supermarkets
01.2018 - 01.2019
  • Rotated through HR, warehouse, and sales departments; led small teams.
  • Ensured inventory accuracy, safety compliance, and staff coordination.

Assistant Mechanic

Mobile Earth Plant for Hire (MEPH) Inc.
01.2016 - 01.2018
  • Maintained machinery service logs and assisted in mechanical diagnostics.
  • Supported QA processes and improved part replacement timelines.

Education

Master of Science - Business Analytics

Clarkson University
Potsdam, NY
12-2026

Bachelor of Science - Retail Management And Consumer Science

Chinhoyi University of Technology
Zimbabwe
12-2019

Skills

Proficient in Python

Certification

Python for Data Analysis – Certificate of Completion

Technical And Analytical Skills

Python (certified), R (learning), SQL, Solver analytics (learning), Google Sheets, Sales Trend Analysis, Market Research, Customer Segmentation, CRM Systems, Microsoft Office Suite, Communication, Problem Solving, Leadership, Adaptability

Accomplishments

  • Founded a football club while working at [Hamilton Insurance Company], bringing together over 50 staff members and community players to promote teamwork, health, and morale.
  • Appointed as President of the Club due to leadership, organizational impact, and dedication, continuing in the role voluntarily even after leaving the company.

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Sustainable Tech Innovations
  • Volunteer Work
  • Homelessness Outreach
  • Team Sports

Leadership

Leadership & Community Engagement:

  • Founded and managed a football club at Hamilton Insurance, growing it to over 100 matches played and still actively organizing fixtures.
  • Led the team to 3rd place in the national Insurance Industry Football Tournament.
  • Invited to continue as President of the Club in a voluntary capacity due to leadership and impact.

Timeline

Sales Agent

Hamilton Insurance
02.2023 - 11.2024

Call Center Agent

FBC Outrisk Insurance
07.2022 - 01.2023

Call Center Agent

GeneInsure
02.2020 - 05.2022

Trainee Manager

TM Pick n Pay Supermarkets
01.2018 - 01.2019

Assistant Mechanic

Mobile Earth Plant for Hire (MEPH) Inc.
01.2016 - 01.2018

Master of Science - Business Analytics

Clarkson University

Bachelor of Science - Retail Management And Consumer Science

Chinhoyi University of Technology
Ngonidzashe MutamangiraBusiness Analytics Intern
Created at Zety.com