Summary
Overview
Work History
Education
Skills
Graphic Design
Languages
Timeline
Generic

Ngonidzashe Nengomasha

Miami,FL

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

4
4
years of professional experience

Work History

Waiter's Assistant

Royal Caribbean International
09.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Met with chef to review daily specials and menu changes.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Administrator

National Social Security Authority
10.2020 - 09.2022
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Targeted new customers to grow geographic reach and increase revenue.

Credit Control Officer

National Social Security Authority
08.2019 - 09.2020
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Generated and mailed updated statements monthly and processed demand letters.

Education

Bachelor of Science - Accounting

Chinhoyi University of Technology
Chinhoyi, Zimbabwe
09.2021

Skills

  • Special Requests and Substitutions
  • Menu Presentation
  • Food Spoilage Prevention
  • Guest Satisfaction
  • Wine Service
  • Cash Handling
  • Guest Relations
  • Mail Handling
  • Business Correspondence
  • Resourceful and Analytical
  • Payroll and Benefits Administration
  • Data Capturing

Graphic Design

Very Knowledgeable when it comes to designing e-commerce websites. Very good in Adobe premiere pro and after effects.

Languages

shona
Full Professional

Timeline

Waiter's Assistant

Royal Caribbean International
09.2022 - Current

Administrator

National Social Security Authority
10.2020 - 09.2022

Credit Control Officer

National Social Security Authority
08.2019 - 09.2020

Bachelor of Science - Accounting

Chinhoyi University of Technology

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Ngonidzashe Nengomasha