Nicholas Gonzales

• Operated machinery and equipment to produce steel products efficiently.
• Operated heavy machinery for steel fabrication and assembly, ensuring adherence to safety protocols such as forklift, pettibone and ross straddle carrier.
• Monitored production quality, ensuring compliance with safety and industry standards.
• Collaborated with team members to streamline workflows and enhance productivity.
• Conducted routine maintenance on equipment to minimize downtime and improve performance.
• Assisted in training new employees on safety protocols and operational procedures.
• Implemented process improvements that increased output and reduced waste in production line.
• Maintained accurate records of production metrics for reporting purposes.
• Adhered strictly to safety regulations, contributing to a safe working environment for all staff.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
• Managed inventory levels to prevent production delays.
• Enhanced product quality by conducting regular inspections and identifying areas for improvement.
• Adapted quickly to changes in production schedules, ensuring flexibility in operations.
• Engaged in regular review meetings to discuss production performance and set future goals.
• Participated in cross-functional teams to address production issues, leading to smoother operations.
• Facilitated training for junior production workers, improving overall team skill levels.
• Cross trained for work in multiple mills such as the seamless tube mill, rail mill, rod and bar mill, and steel making.

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• Assisted customers in selecting appropriate devices based on their needs and preferences.
• Developed strong product knowledge to effectively communicate features and benefits of cell phones.
• Demonstrated effective sales techniques to enhance customer experience and drive product interest.
• Trained new team members on sales strategies and customer engagement practices.
• Managed inventory levels to ensure availability of popular mobile devices for customers.
• Resolved customer inquiries and concerns promptly, maintaining high satisfaction rates.
• Collaborated with team members to implement promotional campaigns driving sales growth.
• Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
• Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
• Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
• Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
• Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
• Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
• Performed data transfers between devices for customers while preserving their important files without any loss of information.
• Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
• Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
• Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
• Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
• Performed cash, card, and check transactions to complete customer purchases.