Ngo Quynh Nhu Pham
San Jose,CA
Summary
With a proven track record at Foxconn, I excel in tool operation and inventory control, ensuring quality assurance and safety compliance. My expertise in customer service and data management, coupled with a knack for optimizing processes, has significantly enhanced operational efficiency. Skilled in both technical and interpersonal realms, I consistently achieve and surpass goals.
Dedicated and detail-oriented material handler with hands-on experience in inventory management and tracking. Proficient in using inventory management software, verifying inventory levels, and assisting with material receiving processes. Committed to ensuring accurate inventory records, minimizing discrepancies, and contributing to efficient inventory operations.
Overview
3
3
years of professional experience
Work History
Operator
Foxconn
San Jose, CA
04.2024 - 08.2024
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Operated various pieces of manufacturing equipment including lathes, milling machines, drill presses.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Produced quality products by palletizing, packaging and assembling finished items.
- Sorted product components on work tables to maintain maximum organization and productivity.
Inventory Specialist
LNT Machining
San Jose, CA
08.2023 - 02.2024
- Conducted periodic inventory audits of laboratory supplies.
- Maintained records of inventory received from suppliers as well as inventory sold in store.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Monitored inventory of medical supplies and first aid kits to maintain proper inventory.
- Conducted regular inventory of all library materials.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
- Tracked inventory levels for all products.
Customer Service Representative
Pho This Way
San Jose, CA
07.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Cashier
Nem Restaurant
San Jose, CA
03.2021 - 12.2022
- Operated cash registers to process payments for goods and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Associate of Arts - Graphic Design
Mission College
Santa Clara, CA01-2026
Skills
- Tool operation
- Safety Compliance
- Quality Assurance
- Follow-up appointment scheduling
- Inventory Control
- Systems and software expertise
- Customer Service
- Social Media
Affiliations
- Design Planning
- Dining Area Maintenance
- Embracing a variety of interests and skills
- Balancing personal and professional life
- Having Empathy And Open-Mindedness
Timeline
Operator
Foxconn
04.2024 - 08.2024
Inventory Specialist
LNT Machining
08.2023 - 02.2024
Customer Service Representative
Pho This Way
07.2023 - 09.2023
Customer Service Cashier
Nem Restaurant
03.2021 - 12.2022
Associate of Arts - Graphic Design
Mission College
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