Ngoza Zulu-Talbot, MSN, RN
Dallas-Fort Worth,USA
Summary
Registered Nurse with 7 years of Emergency Department experience and an MSN in Informatics, Quality, and Safety, bringing a rare combination of frontline clinical expertise and graduate-level health systems knowledge to the intersection of nursing and AI-powered healthcare technology. My immersive ED background has given me a deep, practical understanding of ESI triage levels, clinical documentation workflows, and the coding logic that follows patient encounters, knowledge built through direct patient care and a genuine curiosity about how clinical decisions translate into codes and reimbursement. I am passionate about translating that real-world clinical insight into tools that are accurate, compliant, and safe for use across health systems. A fast learner who thrives in environments that demand both precision and adaptability, I am highly motivated to deepen my formal knowledge of medical coding guidelines and RCM applications. I am excited to bring my informatics training, quality improvement mindset, and commitment to patient safety to a team where clinical judgment and AI innovation work hand in hand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse – Emergency Department (Per Diem)
Baylor Scott & White Emerus
Keller/Colleyville, TX
01.2024 - Current
- Manage concurrent, time-sensitive patient documentation workflows in a high-acuity setting — developing the discipline and follow-through required for audit program environments with strict regulatory deadlines.
- Identify data quality issues and documentation gaps at the point of care, escalating findings to leadership and contributing to workflow improvement initiatives — mirroring the risk identification and process refinement work of an audit program manager.
- Translate complex clinical events into clear, structured documentation consumed by multidisciplinary stakeholders including billing, quality, and provider teams; regularly bridge clinical and non-clinical perspectives.
- Serve as an informal resource for peers on documentation standards and EHR system updates, demonstrating the communication clarity and team support expected of a cross-functional program role.
Registered Nurse – Emergency Department (Seasonal/Float Pool)
Medical City ER Grand Prairie Freestanding
Arlington, TX
10.2022 - 04.2024
- Floated across multiple ED units, rapidly onboarding to distinct data environments and clinical workflows — building adaptability and the ability to pivot across workstreams with minimal ramp-up, a core expectation of this program manager role.
- Flagged documentation inconsistencies affecting charge capture and outcome data quality, escalating issues appropriately to support data integrity — directly analogous to identifying discrepancies in a risk adjustment audit context.
- Managed high volumes of concurrent patient data with consistent accuracy under time pressure, sustaining performance across shifting priorities and volume spikes.
Registered Nurse – Emergency Department (Travel Contracts)
Dallas Medical Center / Emerus Aubrey / Emerus Keller
Dallas–Fort Worth, TX
10.2021 - 10.2022
- Completed four consecutive contracts across distinct health systems, independently navigating new operational environments, protocols, and standards with minimal ramp-up — demonstrating self-direction and adaptability in ambiguous, fast-changing settings.
- Applied consistent clinical documentation and compliance standards across sites, supporting multi-site data integrity and quality reporting — experience directly relevant to standardizing processes across audit program workstreams.
Registered Nurse – Emergency Department
Medical City North Hills
North Richland Hills, TX
02.2021 - 09.2021
- Participated in departmental documentation audits and data quality reviews, contributing clinical perspective to QI discussions and helping teams understand the downstream impact of documentation accuracy.
Registered Nurse – Emergency Department
Medical City Arlington
Arlington, TX
02.2018 - 02.2021
- Delivered comprehensive ED nursing care in a high-volume facility; trained and mentored new nurses on documentation standards and data entry best practices.
- Participated in safety huddles, performance improvement projects, and documentation compliance reviews — contributing structured clinical data to quality improvement efforts over a sustained three-year tenure.
Education
Master of Science in Nursing - Informatics, Quality & Safety
University of Texas at Tyler
Tyler, TX05-2026
Bachelor of Science in Nursing - undefined
University of Texas at Arlington
Arlington, TX12-2017
Skills
- Program & Process Management
- Multi-workstream Coordination
- KPI Tracking & Dashboards
- Process Documentation
- Deadline Management
- Data & Analytics
- Data Analysis & Visualization
- Google Sheets / Excel
- SQL (In Progress)
- AI / LLM Experimentation
- Healthcare & Clinical
- Medical Record Interpretation
- Epic & Meditech EHR
- Quality Improvement (QI)
- Cross-functional Collaboration
- Documentation and charting
- Strong clinical judgment
- EMR / EHR
- High level of autonomy
- Medical records management
- EMR systems
Certification
- Registered Nurse — Texas License (Active)
- Advanced Cardiac Life Support (ACLS)
- Trauma Nursing Core Course (TNCC)
- Basic Life Support (BLS)
- Pediatric Advanced Life Support (PALS)
- Emergency Nurse Pediatric Course (ENPC)
PROFESSIONAL DEVELOPMENT
- IBM Data Analytics Certificate Series — Coursera
- Introduction to Data Analytics — IBM / Coursera (Feb 2026)
- Excel Basics for Data Analysis — IBM / Coursera (Apr 2026)
- Data Visualization and Dashboards with Excel and Cognos — IBM / Coursera (Apr 2026)
- SQL for Data Analysis — Currently in progress
Timeline
Registered Nurse – Emergency Department (Per Diem)
Baylor Scott & White Emerus
01.2024 - Current
Registered Nurse – Emergency Department (Seasonal/Float Pool)
Medical City ER Grand Prairie Freestanding
10.2022 - 04.2024
Registered Nurse – Emergency Department (Travel Contracts)
Dallas Medical Center / Emerus Aubrey / Emerus Keller
10.2021 - 10.2022
Registered Nurse – Emergency Department
Medical City North Hills
02.2021 - 09.2021
Registered Nurse – Emergency Department
Medical City Arlington
02.2018 - 02.2021
Bachelor of Science in Nursing - undefined
University of Texas at Arlington
Master of Science in Nursing - Informatics, Quality & Safety
University of Texas at Tyler