NGOZI CHIZOBA
Plano,TX
Summary
I am an Operations Manager and a Certified SAFe Scrum Master transitioning into the role of a Scrum Master. I am a committed person and demonstrate courage and respect for any that I work with. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level into a Scrum Master position. I am looking for an organization where I can leverage my knowledge in Agile and the Scrum Framework to deliver value and maximize Return on investment(ROI). I am ready to work on achieving organizational goals. I am a self-starter and team player who is sufficiently motivated and work with team to get job done right. Willingness to take on added responsibilities to meet team goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
PACKNMAIL Business Corp
Plano, TX
12.2008 - Current
- Train new employees using agile methodology on proper protocols and customer service standards that includes business documented processes and strategies to improve productivity.
- Manage branch files for major accounts, investments and employees data stored on Amazon web service.
- Implement agile methodologies to strengthen filing, billing, receiving and delivery projects and reports.
- Maintain friendly and professional customer interactions when working with the team.
- Motivate team member productivity by enhancing performance monitoring and instituting agile methodology by assessing employee performance data and developing improvement plans.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off products using a Scan device Trackpad.
- Handle problematic customers and clients situations and assist vendors and contractors with purchasing and inventory supplies while providing excellent customer.
- Interview and hire talented individuals with top-level strengths, improving organizational talent and skill set.
- Produce reports outlining financial data to assist management with making strategic plans and operational decisions
- Assess billing automation, accounting and real time reporting and analytics capabilities and deliver updates for security reasons.
- Increase Sales revenue by 10% in fiscal year 2021.
- Participate in management daily meetings with company stockholders and organize workshops to better up team members skills in different areas.
- Negotiate on any dependencies when it comes to my team members and mitigate risk so it does not transform into an impediments.
NCT-OFFICE ASSISTANT
PRIMECHOICE HEALTHCARE SVCS
Frisco, TX
12.2019 - 12.2021
- Coordinated, scheduled and arranged clinical meetings using Calender Hero and Appointlet as our appointment schedule software tools.
- Answered inquiries or referring questions to other staff members.
- Assisted patients with insurance papers and billing questions.
- Obtained patient history; assess/triage patient and record information on chart.
- Performed timely and quality radiology procedures for subsequent evaluation and treatment by provider.
- Monitored disposable inventory and place orders for medical supplies and pharmaceuticals.
- Performed quality checks on medical equipment and contact vendors to replace defective equipments.
- Assisted registration staff and performed additional clerical duties as necessary.
- Administered Injections and Vaccines when necessary.
- Managed over 50 patients calls per day either resolving their medical question issues related to the clinic directing the calls as required and handling all queries.
- Organized and updated schedules for patients.
- Used software to coordinate meetings, appointments and tasks for the clerical team using Appointlet.
- Scheduled appointments and handled calenders for BP patients using Calender Hero and Appointlet as our appointment schedule software tools
- Seamlessly interacted with colleagues to plan and complete special tasks such mammogram, x-ray, medical billing,patient assessment among others.
Education
Certified Scrum Master: PSM I -
Scrum Alliance
Bachelor of Arts - Business Communications
University of Nigeria
Certified SAFe Agilist 5.0
SAFe Agile Certification & Framework
Certified Medical Radiology Technologist
NCT X-Ray Academy of Texas
Project Management
Coursera-Online Continuing Education
Skills
- Effective leader
- Agile and Waterfall Methodologies
- Problem Solving
- Coach and Mentoring
- Project Team Coordination
- Purchasing and Procurement
- Performance Improvement
- Scrum Methodology
- Timelines and Milestones
- Knowledge of JIRA
- Requirements Definition
- SDLC
- Project Goals and Milestones
- PI Planning
- Planning Meetings
- Acceptance Criteria
- Team Meetings
- Effective Customer Communication
- Release Planning
- Sprint Planning
- Change Management Process
- User Stories- Creation and facilitation
- Collaborative Team Work
- Agility Improvements
- Knowledge of Scrum and Safe
- Capacity Planning
- Change Management
- Business Development
- Value delivery
- Confluence
Languages
English
Timeline
NCT-OFFICE ASSISTANT
PRIMECHOICE HEALTHCARE SVCS
12.2019 - 12.2021
Operations Manager
PACKNMAIL Business Corp
12.2008 - Current
Certified Scrum Master: PSM I -
Scrum Alliance
Bachelor of Arts - Business Communications
University of Nigeria
Certified SAFe Agilist 5.0
SAFe Agile Certification & Framework
Certified Medical Radiology Technologist
NCT X-Ray Academy of Texas
Project Management
Coursera-Online Continuing Education
Accomplishments
- Trained new staff as and when needed.
- Recognized for outstanding customer service.
- Consistently received 100% rate of customer satisfaction.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Use Microsoft Excel to develop inventory tracking spreadsheet.
- Resolve product issues through customer testing.
- Earned the “EMPLOYEE OF THE YEAR 2021 award for good leadership.
Personal Data
Family activities, Traveling, Social and Church Events, Sports Participants
Visa Status
United States Citizen
References
References Upon Request
Personal Data
Family activities, Traveling, Social and Church Events, Sports Participants
Visa Status
United States Citizen
References
References Upon Request
Personal Data
Family activities, Traveling, Social and Church Events, Sports Participants
Visa Status
United States Citizen
References
References Upon Request
PERSONAL DATA
Family activities, Traveling, Social and Church Events, Sports Participants
VISA STATUS
United States Citizen
REFERENCES
AVAILABLE UPON REQUEST
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