Summary
Overview
Work History
Education
Skills
Affiliations
Software
Timeline
Generic

Ngozi Godson

Stafford,TX

Summary

Utilizing the abilities developed through my experiences and education, with the opportunity for professional growth based on performances. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Administrator/Office Manager

Tophill Homecare Services, Inc
05.2011 - 08.2023
  • Responsible for total management, administration, and Operation of the agency programs and services
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Maintained database systems to track and analyze operational data.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Responsible for maintaining standard care of our clients and our referral sources
  • Organize and direct the ongoing functions of the agency
  • Ensures the quality and appropriateness
  • Of services as well as their availability and assures
  • Appropriate Staffing to meet patient needs communicate procedural changes to office staff and ensure compliance
  • Periodically, observe care given by personnel and document
  • Findings
  • Responsible for documenting QAPI meetings per state regulation
  • Assures documentation on patient/client records is timely, Correct, and within all regulatory guidelines
  • Implementing Agency’s policies and procedures and complies with legal requirements, standards, policies, and procedures including Compliance Program: Code of Conduct, HIPAA, and Documentation Standards
  • Providing staff orientation
  • Responsible for overall activities of all office staff, including recruiting, hiring, assessment, scheduling, risk management, payroll/billing requirements and human resource needs
  • Responsible for revenue generation, expense management, and follow-up of Accounts Payable and Accounts Receivable to meet budget expectations
  • Monitors Medicare, Medicaid, and private Insurance Billing.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.

Office Manager

Fresno Healthcare Services Inc
04.2008 - 12.2013
  • Manager both departments to ensure quality performance standards and open communications Are Maintained
  • Serve as Backup Administrator for the computer system, and train new employees on the same
  • Handle advertising needs
  • Approve ordering of office supplies
  • Order all forms used by the agency
  • Assist Administrator in cost-effective effective Agency management
  • Maintain high visibility and availability via telephone and/or while in the office, projecting A concerned, professional attitude toward departmental personnel.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep the business operating within budget.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service

Infinite services Inc
04.2010 - 04.2011
  • Responding to Inquiries: Resolving questions, issues, and inquiries from clients by phone, email, live chat, or social media
  • Resolving customer complaints, issues, or problems promptly and efficiently is known as problem resolution
  • Product/Service Knowledge: Gaining and retaining a comprehensive understanding of the business's offerings to better support clients
  • Order processing includes helping clients place orders, following shipments, and handling swaps or refunds
  • Technical support includes debugging problems, offering technical help for goods or services, and assisting clients in resolving challenges
  • Customer education aims to improve customers' experience and satisfaction by teaching them about best practices, product features, and usage
  • Keeping Records: Recording conversations, opinions, and decisions with customers
  • Resolved customer service issues with timely and professional resolutions.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Worked closely with other internal departments to resolve customer service issues.
  • Developed loyal customer base by providing excellent customer service.
  • Provided outstanding customer service skills for both internal and external customers.
  • Delivered friendly, professional and knowledgeable customer service to electronics department customers.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Delivered exceptional customer service and supported positive brand experience.
  • Addressed customer service overflow to reduce complaints.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Coordinated with regional service teams to resolve customer service issues.
  • Gained and maintained department product knowledge to facilitate customer service.
  • Provided extraordinary customer service to clients.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Monitored and reported technical issues to deliver quality customer service.

Education

Received- Nurse Aides - Health Aide

NA ACADEMY SCHOOL
Houston, TX
07.2000

Health Education

School of Health Technology
NIGERIA
10.1997

Skills

  • Fluent English
  • Computer skills, Microsoft Word, Excel, and PowerPoint Skills Pivot tables
  • Productivity and cost improvement
  • Administrator in Home Care Experience 7yrs
  • Developing High Performance Work Systems
  • SAP Skills and how to use SAP at business workplace
  • WORKED AS LOAN OFFICER FOR 3 YRS
  • HAS ADMINISTRATIVE EXPERIEBCE IN REAL ESTATE FOR 4 YRS BEFORE HOME HEALTH
  • MEDICARE BILLING AND PRIVATE INSURANCE BILLING
  • Schedule Coordination
  • New Hire Onboarding
  • Staff Management
  • Supplies Ordering
  • Financial Oversight
  • Project Coordination
  • Timesheet Processing
  • Policy Writing
  • Employee Supervision
  • Resource Optimization
  • Office Administration
  • Customer Service
  • Administrative Support
  • Personable and Approachable
  • Office Management
  • Operations Oversight
  • MS Office

Affiliations

  • Team Sports Enthusiast, Creative Writing and Blogging, Volunteer Work in Community Outreach

Software

Computer skills, Microsoft Word, Excel, and PowerPoint Skills Pivot tables

Timeline

Administrator/Office Manager

Tophill Homecare Services, Inc
05.2011 - 08.2023

Customer Service

Infinite services Inc
04.2010 - 04.2011

Office Manager

Fresno Healthcare Services Inc
04.2008 - 12.2013

Received- Nurse Aides - Health Aide

NA ACADEMY SCHOOL

Health Education

School of Health Technology

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Ngozi Godson