Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NGOZI HARRIS

Houston,TX
NGOZI HARRIS

Summary

CONTACT Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Organized Shipping Clerk offers 16-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Hardworking Shipping Associate accustomed to lifting 20 pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments.

Overview

38
years of professional experience

Work History

The UPS Store Inc. 1621

Shipping And Receiving Associate
09.2008 - Current

Job overview

  • Updated database with changes in carrier status.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

The Ups Store

Sales Coordinator
09.2008 - Current

Job overview

  • Demonstrated proficiency in the use of computerized shipping and receiving systems
  • Packed, sealed, and labeled customer orders to prepare for shipping.
  • Verified packing slips and shipping labels were accurate and complete
  • Inspected items for defects or damage prior to shipment and reported discrepancies as needed
  • Inspected outgoing orders for correct item quantities and quality assurance
  • Answered customer questions regarding status or feasibility of job requests.

Aramark

Food Preparation Worker
06.2005 - 04.2008

Job overview

  • Identified opportunities for clients to reduce taxes through deferred compensation arrangements or other means
  • Ensured accuracy of all calculations by double-checking against prior year's returns
  • Obtained additional information on taxable income and deductible expenses and allowances
  • Developed comprehensive tax strategies to minimize clients' liabilities
  • Scheduled appointments with clients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Packaged and stored food products following proper handling and preservation methods.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Monitored and maintained required food temperatures for safety.
  • Monitored food temperature, discarding items not stored correctly.
  • Removed trash and cleaned kitchen garbage containers.
  • Pushed, pulled and transported large loads and objects.
  • Stocked and rotated food items according to expiration dates.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Sholiz Business Bureau

Tax Consultant
01.1986 - Current

Job overview

  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets
  • Turned or stirred foods to promote even cooking.
  • Kept records of quantities of food used.
  • Trained new staff members on proper food preparation and safety procedures.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
  • Calculated estimated tax payments for clients.
  • Collaborated with clients to answer questions and provide advice on tax matters.

Sears Roebuck

Customer Service Associate
04.1997 - 01.2001

Job overview

  • Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise
  • Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity
  • Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
  • Informed the customer of unit prices, shipping dates, and anticipated delays.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Fostoria Senior High School

High School Diploma
06.1978

University Overview

Skills

  • Vendor Relationships
  • Training and Development
  • Inventory Replenishment
  • Customer Order Fulfillment
  • Mathematical Calculations
  • Efficient Routing
  • Storage Coordination
  • Shipment Optimization
  • Gift Wrapping Boxes
  • Preparing Containers
  • Shipping and Receiving
  • Customer Experience
  • Shipment Preparation

Timeline

Shipping And Receiving Associate
The UPS Store Inc. 1621
09.2008 - Current
Sales Coordinator
The Ups Store
09.2008 - Current
Food Preparation Worker
Aramark
06.2005 - 04.2008
Customer Service Associate
Sears Roebuck
04.1997 - 01.2001
Tax Consultant
Sholiz Business Bureau
01.1986 - Current
Fostoria Senior High School
High School Diploma

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