Ngozi Ogugbue
Dallas,Texas
Summary
Motivated and detail-oriented graduate with a Master's in Healthcare Administration, seeking an entry-level position to apply academic knowledge in healthcare management and organizational efficiency. Skilled in streamlining processes, improving patient care, and thriving within diverse healthcare teams. Committed to making a positive impact in the field of healthcare.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Lead / Inventory Specialist
Walgreens
07.2021 - Current
- Supervise and manage a team of employees during shifts, ensuring smooth operations, excellent customer service, and adherence to company policies
- Oversee inventory levels by performing regular audits, reconciling discrepancies, and replenishing stock to maintain optimal stock levels
- Manage and track daily cash registers, ensuring accurate transactions and balancing tills
- Implement inventory control procedures to reduce shrinkage and waste, improving stock accuracy by 80% within the first six months
- Train and mentor new employees in customer service, product knowledge, and inventory management best practices
- Professionally address customer inquiries and complaints and focus on customer satisfaction, leading to an 80% increase in positive customer feedback
- Work with management to analyze sales trends and optimize stock levels to meet demand
- Ensure the store fully complies with health and safety regulations, conducting regular safety checks
Intern Care Coordinator
Synergy Homecare of North Dallas
11.2023 - 03.2024
- Assist the Care Coordinator in evaluating client needs and helping develop personalized care plans
- Provide administrative support by scheduling home care appointments, managing client files, and ensuring accurate service documentation
- Communicate with clients and families to address any concerns or changes in care needs, fostering a strong rapport and ensuring client satisfaction
- Support the coordination of home health aides, ensuring proper staffing for clients based on their specific needs and care plans
- Assist in monitoring client progress, ensuring compliance with care plans, updating records, and reporting findings to supervisors
- Help maintain HIPAA compliance by ensuring all client records and interactions are confidential and securely stored
- Participate in team meetings, contributing to discussing client needs and care improvements
Shift Lead
Walgreens
07.2018 - 07.2021
- Supervise and motivate a team of associates during shifts, ensuring adherence to Walgreens policies, procedures, and customer service standards
- Manage daily store operations, including opening and closing procedures, cash register balancing, and inventory replenishment
- Provide exceptional customer service by assisting customers with product inquiries, resolving complaints, and ensuring a positive shopping experience
- Monitor inventory levels and ensure product availability, assisting with stock replenishment and organizing displays to maximize sales
- Lead staff training initiatives for new hires, ensuring proper knowledge of store procedures, customer service, and sales techniques
- Ensure store compliance with health and safety regulations, including regular sanitation checks and maintaining a clean environment for customers and employees
- Assist in preparing and executing promotional sales plans, increasing store visibility and sales during peak periods
Customer Service Associate
Walgreens
12.2016 - 07.2021
- Greet customers as they enter the store and provide assistance with product selection, ensuring a positive shopping experience
- Operate the cash register and process transactions, ensuring accurate cash handling and payment processing
- Resolve customer concerns or complaints by offering solutions, escalating issues when necessary, and ensuring customer satisfaction
- Stock shelves, organize displays, and maintain an organized sales floor to enhance the shopping experience and promote store efficiency
- Assist in implementing store promotions, upsell products to meet sales goals, and provide recommendations based on customer needs
- Collaborate with team members to ensure smooth operations, such as restocking inventory and keeping the store neat and presentable
- Ensure that store policies and procedures, including health and safety standards, are followed to maintain a clean and safe shopping environment
- Maintain up-to-date knowledge of store products, services, and promotions to provide customers with accurate information
Head of Operations
Intercontinental Bank (now Access Bank)
01.2008 - 06.2012
- Led and managed a team of operations professionals, overseeing day-to-day activities and ensuring alignment with strategic business goals
- Spearheaded process optimization initiatives that reduced operational costs while enhancing service delivery
- Develop and implement operational strategies to ensure seamless workflow across departments and maintain a high level of efficiency and customer satisfaction
- Collaborate with senior leadership to design and execute long-term growth strategies, focusing on expanding product offerings, market share, and customer base
- Ensure compliance with local and international banking regulations, including AML, KYC, and other risk management frameworks, reducing compliance issues
- Oversee financial reporting and budgeting for operations, ensuring accuracy and adherence to financial targets
- Manage and oversee technology integrations, ensuring that banking systems and tools are optimized for operational efficiency and customer service excellence
- Build strong relationships with external stakeholders, including regulators, service providers, and partners, ensuring smooth operations and business continuity
Volunteer Administrative Assistant
Chinwendu Hospital and Maternity
07.1995 - 11.1997
- Assisted in managing office tasks including scheduling, correspondence, and data entry
- Organized and maintained filing systems to ensure efficient document retrieval
- Supported team members with various administrative tasks, improving office productivity
- Communicated with clients and handled inquiries, providing excellent customer service
Education
Master of Science - Healthcare Administration
Grand Canyon University
04-2024
Bachelor of Laws - undefined
University of Nigeria
Enugu Campus, Nigeria01.1997
Skills
- Healthcare Operations Management
- Patient Care Coordination
- HIPAA Compliance
- Budgeting & Financial Management
- Data Entry & Electronic Health Records (EHR) Systems
- Excellent Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Time Management & Multitasking
- Customer Service & Client Relations
- Productivity monitoring
- Inventory management
Certification
- Pharmacy Technician License, State of Texas, 382508, 01/01/25
- CPR Certification, National CPR Foundation, 03/01/25, 03/01/27
Timeline
Intern Care Coordinator
Synergy Homecare of North Dallas
11.2023 - 03.2024
Shift Lead / Inventory Specialist
Walgreens
07.2021 - Current
Shift Lead
Walgreens
07.2018 - 07.2021
Customer Service Associate
Walgreens
12.2016 - 07.2021
Head of Operations
Intercontinental Bank (now Access Bank)
01.2008 - 06.2012
Volunteer Administrative Assistant
Chinwendu Hospital and Maternity
07.1995 - 11.1997
Bachelor of Laws - undefined
University of Nigeria
Master of Science - Healthcare Administration
Grand Canyon University
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Jaylen McCloneyJaylen McCloney
EMT at Lifeline EMSEMT at Lifeline EMS