Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Ngozi Ogugbue

Dallas

Summary

Highly motivated and detail-oriented pharmacist seeking to leverage advanced knowledge of healthcare systems, patient care, and pharmacy operations to contribute to the efficient and effective delivery of pharmaceutical services. Possessing a strong foundation in medication management, patient interaction, and compliance with healthcare regulations, I aim to enhance pharmacy operations while supporting patients' health needs, and ensuring optimal patient safety and satisfaction.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Intern

CVS Health Pharmacy
Richardson
02.2025 - Current
  • Assists in preparing and dispensing medications under supervision, ensuring accuracy and timeliness
  • Maintained patient confidentiality and adhere to all privacy regulations
  • Performed routine administrative tasks such as filing, inventory checks, and customer service

Shift Lead / Inventory Specialist

Walgreens
Dallas
07.2021 - Current
  • Manage daily inventory control tasks for the store and pharmacy, ensuring accurate stock levels for merchandise and pharmaceutical products
  • Perform regular stock audits and exception counts, identifying discrepancies and resolving inventory issues
  • Coordinate with pharmacy staff to ensure medications and supplies are adequately stocked, stored, and labeled according to safety and regulatory standards
  • Track expiration dates of pharmaceuticals and over-the-counter medications, ensuring compliance with safety regulations
  • Collaborate with the purchasing department to place product orders, ensuring adequate stock without overstocking
  • Organize product displays and stock shelves, ensuring products are correctly labeled and rotated (FIFO)
  • Assist with receiving shipments, inspecting products for damage, and updating inventory records in the system
  • Train and guide new employees on inventory procedures, safety protocols, and Walgreens-specific systems
  • Ensure compliance with all state and federal regulations related to pharmacy and retail inventory management

Intern Care Coordinator

Synergy Homecare of North Dallas
Dallas
11.2023 - 03.2024
  • Assist the Care Coordinator in evaluating client needs and helping develop personalized care plans
  • Provide administrative support by scheduling home care appointments, managing client files, and ensuring accurate service documentation
  • Communicate with clients and families to address any concerns or changes in care needs, fostering a strong rapport and ensuring client satisfaction
  • Support the coordination of home health aides, ensuring proper staffing for clients based on their specific needs and care plans
  • Assist in monitoring client progress, ensuring compliance with care plans, updating records, and reporting findings to supervisors
  • Help maintain HIPAA compliance by ensuring all client records and interactions are confidential and securely stored
  • Participate in team meetings, contributing to discussing client needs and care improvements

Shift Lead

Walgreens
Dallas
07.2018 - 07.2021
  • Supervise and motivate a team of associates during shifts, ensuring adherence to Walgreens policies, procedures, and customer service standards
  • Manage daily store operations, including opening and closing procedures, cash register balancing, and inventory replenishment
  • Provide exceptional customer service by assisting customers with product inquiries, resolving complaints, and ensuring a positive shopping experience
  • Monitor inventory levels and ensure product availability, assisting with stock replenishment and organizing displays to maximize sales
  • Lead staff training initiatives for new hires, ensuring proper knowledge of store procedures, customer service, and sales techniques
  • Ensure store compliance with health and safety regulations, including regular sanitation checks and maintaining a clean environment for customers and employees
  • Assist in preparing and executing promotional sales plans, increasing store visibility and sales during peak periods

Customer Service Associate

Walgreens
Dallas
12.2016 - 07.2018
  • Greet customers as they enter the store and provide assistance with product selection, ensuring a positive shopping experience
  • Operate the cash register and process transactions, ensuring accurate cash handling and payment processing
  • Resolve customer concerns or complaints by offering solutions, escalating issues when necessary, and ensuring customer satisfaction
  • Stock shelves, organize displays, and maintain an organized sales floor to enhance the shopping experience and promote store efficiency
  • Assist in implementing store promotions, upsell products to meet sales goals, and provide recommendations based on customer needs
  • Collaborate with team members to ensure smooth operations, such as restocking inventory and keeping the store neat and presentable
  • Ensure that store policies and procedures, including health and safety standards, are followed to maintain a clean and safe shopping environment
  • Maintain up-to-date knowledge of store products, services, and promotions to provide customers with accurate information

Head of Operations

Intercontinental Bank Abuja
Abuja
01.2008 - 06.2012
  • Led and managed a team of operations professionals, overseeing day-to-day activities and ensuring alignment with strategic business goals
  • Spearheaded process optimization initiatives that reduced operational costs while enhancing service delivery
  • Develop and implement operational strategies to ensure seamless workflow across departments and maintain high efficiency and customer satisfaction
  • Collaborate with senior leadership to design and execute long-term growth strategies, focusing on expanding product offerings, market share, and customer base
  • Ensure compliance with local and international banking regulations, including AML, KYC, and other risk management frameworks, reducing compliance issues
  • Oversee financial reporting and budgeting for operations, ensuring accuracy and adherence to financial targets
  • Manage and oversee technology integrations, ensuring that banking systems and tools are optimized for operational efficiency and customer service excellence
  • Build strong relationships with external stakeholders, including regulators, service providers, and partners, ensuring smooth operations and business continuity

Volunteer Administrative Assistant

Chinwendu Hospital and Maternity
Nbawsi
07.1995 - 11.1997
  • Assisted in managing office tasks including scheduling, correspondence, and data entry
  • Organized and maintained filing systems to ensure efficient document retrieval
  • Supported team members with various administrative tasks, improving office productivity
  • Communicated with clients and handled inquiries, providing excellent customer service

Education

NHA-PTCB - Pharmacy Tecnician

Stepful Online Training Classes
Dallas, TX
02-2025

Master of Science - Healthcare Administration

Grand Canyon University
Arizona
01.2024

Bachelor of Laws -

University of Nigeria
Enugu, Nigeria
01.1997

Skills

  • Pharmaceutical Knowledge
  • Healthcare Administration
  • Medication Therapy Management (MTM)
  • Inventory Management
  • Patient Care & Communication
  • Regulatory Compliance
  • Pharmacy Software & Technology
  • Clinical Support
  • Data Analysis & Reporting
  • Team Collaboration & Leadership
  • Healthcare Quality Improvement
  • Multitasking & Time Management

Certification

  • Pharmacy Technician Certification (CPhT), 02/25
  • CPR Certification, 03/25

References

Available upon request.

Volunteer Experience

Volunteer Administrative Assistant, Chinwendu Hospital and Maternity, Nbawsi, Nigeria, 07/95 - 11/97, Assisted in managing office tasks including scheduling, correspondence, and data entry., Organized and maintained filing systems to ensure efficient document retrieval., Supported team members with various administrative tasks, improving office productivity., Communicated with clients and handled inquiries, providing excellent customer service.

Timeline

Pharmacy Technician Intern

CVS Health Pharmacy
02.2025 - Current

Intern Care Coordinator

Synergy Homecare of North Dallas
11.2023 - 03.2024

Shift Lead / Inventory Specialist

Walgreens
07.2021 - Current

Shift Lead

Walgreens
07.2018 - 07.2021

Customer Service Associate

Walgreens
12.2016 - 07.2018

Head of Operations

Intercontinental Bank Abuja
01.2008 - 06.2012

Volunteer Administrative Assistant

Chinwendu Hospital and Maternity
07.1995 - 11.1997

NHA-PTCB - Pharmacy Tecnician

Stepful Online Training Classes

Master of Science - Healthcare Administration

Grand Canyon University

Bachelor of Laws -

University of Nigeria
Ngozi Ogugbue