Ngozi Ogugbue
Dallas
Summary
Highly motivated and detail-oriented pharmacist seeking to leverage advanced knowledge of healthcare systems, patient care, and pharmacy operations to contribute to the efficient and effective delivery of pharmaceutical services. Possessing a strong foundation in medication management, patient interaction, and compliance with healthcare regulations, I aim to enhance pharmacy operations while supporting patients' health needs, and ensuring optimal patient safety and satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Intern
CVS Health Pharmacy
Richardson
02.2025 - Current
- Assists in preparing and dispensing medications under supervision, ensuring accuracy and timeliness
- Maintained patient confidentiality and adhere to all privacy regulations
- Performed routine administrative tasks such as filing, inventory checks, and customer service
Shift Lead / Inventory Specialist
Walgreens
Dallas
07.2021 - Current
- Manage daily inventory control tasks for the store and pharmacy, ensuring accurate stock levels for merchandise and pharmaceutical products
- Perform regular stock audits and exception counts, identifying discrepancies and resolving inventory issues
- Coordinate with pharmacy staff to ensure medications and supplies are adequately stocked, stored, and labeled according to safety and regulatory standards
- Track expiration dates of pharmaceuticals and over-the-counter medications, ensuring compliance with safety regulations
- Collaborate with the purchasing department to place product orders, ensuring adequate stock without overstocking
- Organize product displays and stock shelves, ensuring products are correctly labeled and rotated (FIFO)
- Assist with receiving shipments, inspecting products for damage, and updating inventory records in the system
- Train and guide new employees on inventory procedures, safety protocols, and Walgreens-specific systems
- Ensure compliance with all state and federal regulations related to pharmacy and retail inventory management
Intern Care Coordinator
Synergy Homecare of North Dallas
Dallas
11.2023 - 03.2024
- Assist the Care Coordinator in evaluating client needs and helping develop personalized care plans
- Provide administrative support by scheduling home care appointments, managing client files, and ensuring accurate service documentation
- Communicate with clients and families to address any concerns or changes in care needs, fostering a strong rapport and ensuring client satisfaction
- Support the coordination of home health aides, ensuring proper staffing for clients based on their specific needs and care plans
- Assist in monitoring client progress, ensuring compliance with care plans, updating records, and reporting findings to supervisors
- Help maintain HIPAA compliance by ensuring all client records and interactions are confidential and securely stored
- Participate in team meetings, contributing to discussing client needs and care improvements
Shift Lead
Walgreens
Dallas
07.2018 - 07.2021
- Supervise and motivate a team of associates during shifts, ensuring adherence to Walgreens policies, procedures, and customer service standards
- Manage daily store operations, including opening and closing procedures, cash register balancing, and inventory replenishment
- Provide exceptional customer service by assisting customers with product inquiries, resolving complaints, and ensuring a positive shopping experience
- Monitor inventory levels and ensure product availability, assisting with stock replenishment and organizing displays to maximize sales
- Lead staff training initiatives for new hires, ensuring proper knowledge of store procedures, customer service, and sales techniques
- Ensure store compliance with health and safety regulations, including regular sanitation checks and maintaining a clean environment for customers and employees
- Assist in preparing and executing promotional sales plans, increasing store visibility and sales during peak periods
Customer Service Associate
Walgreens
Dallas
12.2016 - 07.2018
- Greet customers as they enter the store and provide assistance with product selection, ensuring a positive shopping experience
- Operate the cash register and process transactions, ensuring accurate cash handling and payment processing
- Resolve customer concerns or complaints by offering solutions, escalating issues when necessary, and ensuring customer satisfaction
- Stock shelves, organize displays, and maintain an organized sales floor to enhance the shopping experience and promote store efficiency
- Assist in implementing store promotions, upsell products to meet sales goals, and provide recommendations based on customer needs
- Collaborate with team members to ensure smooth operations, such as restocking inventory and keeping the store neat and presentable
- Ensure that store policies and procedures, including health and safety standards, are followed to maintain a clean and safe shopping environment
- Maintain up-to-date knowledge of store products, services, and promotions to provide customers with accurate information
Head of Operations
Intercontinental Bank Abuja
Abuja
01.2008 - 06.2012
- Led and managed a team of operations professionals, overseeing day-to-day activities and ensuring alignment with strategic business goals
- Spearheaded process optimization initiatives that reduced operational costs while enhancing service delivery
- Develop and implement operational strategies to ensure seamless workflow across departments and maintain high efficiency and customer satisfaction
- Collaborate with senior leadership to design and execute long-term growth strategies, focusing on expanding product offerings, market share, and customer base
- Ensure compliance with local and international banking regulations, including AML, KYC, and other risk management frameworks, reducing compliance issues
- Oversee financial reporting and budgeting for operations, ensuring accuracy and adherence to financial targets
- Manage and oversee technology integrations, ensuring that banking systems and tools are optimized for operational efficiency and customer service excellence
- Build strong relationships with external stakeholders, including regulators, service providers, and partners, ensuring smooth operations and business continuity
Volunteer Administrative Assistant
Chinwendu Hospital and Maternity
Nbawsi
07.1995 - 11.1997
- Assisted in managing office tasks including scheduling, correspondence, and data entry
- Organized and maintained filing systems to ensure efficient document retrieval
- Supported team members with various administrative tasks, improving office productivity
- Communicated with clients and handled inquiries, providing excellent customer service
Education
NHA-PTCB - Pharmacy Tecnician
Stepful Online Training Classes
Dallas, TX02-2025
Master of Science - Healthcare Administration
Grand Canyon University
Arizona01.2024
Bachelor of Laws -
University of Nigeria
Enugu, Nigeria01.1997
Skills
- Pharmaceutical Knowledge
- Healthcare Administration
- Medication Therapy Management (MTM)
- Inventory Management
- Patient Care & Communication
- Regulatory Compliance
- Pharmacy Software & Technology
- Clinical Support
- Data Analysis & Reporting
- Team Collaboration & Leadership
- Healthcare Quality Improvement
- Multitasking & Time Management
Certification
- Pharmacy Technician Certification (CPhT), 02/25
- CPR Certification, 03/25
References
Available upon request.
Volunteer Experience
Volunteer Administrative Assistant, Chinwendu Hospital and Maternity, Nbawsi, Nigeria, 07/95 - 11/97, Assisted in managing office tasks including scheduling, correspondence, and data entry., Organized and maintained filing systems to ensure efficient document retrieval., Supported team members with various administrative tasks, improving office productivity., Communicated with clients and handled inquiries, providing excellent customer service.
Timeline
Pharmacy Technician Intern
CVS Health Pharmacy
02.2025 - Current
Intern Care Coordinator
Synergy Homecare of North Dallas
11.2023 - 03.2024
Shift Lead / Inventory Specialist
Walgreens
07.2021 - Current
Shift Lead
Walgreens
07.2018 - 07.2021
Customer Service Associate
Walgreens
12.2016 - 07.2018
Head of Operations
Intercontinental Bank Abuja
01.2008 - 06.2012
Volunteer Administrative Assistant
Chinwendu Hospital and Maternity
07.1995 - 11.1997
NHA-PTCB - Pharmacy Tecnician
Stepful Online Training Classes
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Laws -
University of Nigeria
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