Ngozi Onuoha
New Castle,Delaware
Summary
Proven leader in healthcare management, adept at scope definition and critical thinking, enhanced program operations at Community Systems Inc. by 40%. Skilled in staff hiring and evaluations, demonstrated dependability and fostered cooperation. Excelled in project documentation, showcasing a results-driven approach with a focus on significant achievements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Program Manager
Community Systems Inc
03.2023 - Current
- Participates in and supervises Direct Support Professionals as assigned in providing all areas of
direct participant care as indicated in the participant programs or needs. - Handle all emergencies as they arise.
- Keep appropriate house and vehicle logs.
- Maintains relevant information regarding individuals.
- Assist the Program Manager with the program's day-to-day operations.
- Assume leadership when the Program Manager is absent.
- Participate in ongoing employee in-services, training, and tailored house meetings (staff meetings).
Certified Nursing Assistant/Certified Home Health Aide
Epic/Aveanna Healthcare
01.2014 - 07.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Educated patients and family members on best home care practices for healing and recovery.
Program Manager
Community Systems Inc
05.2019 - 01.2023
- Supervises the staff and management of group / residential homes.
- Creating, communicating, and implementing the organization’s vision, mission, and overall
direction. - Responsible for conducting in–house training for employees.
- Observe and evaluate program data collecting.
- Manages and maintains track of individual finances.
- Work with case managers to ensure that support is provided for specific individuals.
- Review all client health records, and act as the residential supervisor as necessary.
- Manage and develop a behavior plan with the assistance of a psychologist, a psychiatrist, and a behavioral analyst.
- Creates a work schedule, examines timecards, and schedules, attends staff meetings, and arranges interviews for prospective hires.
- Manage the day-to-day operations of the group home.
- Maintain accurate records and reports.
Direct Support Professional
Community Systems Inc
12.2018 - 03.2019
- Assist individuals with disabilities with their daily living activities.
- Encourage community participation.
- Document all observations and daily progress notes.
- Communicate effectively with team members.
- Assist individuals in performing their cleaning responsibilities.
- Transport and accompany individuals to appointments, outings, and shopping.
- Perform other responsibilities and duties as assigned by your supervisor.
- Aid in implementing treatments, training programs, and developmental/behavioral plans.
Education
Associate of Applied Science - Human Services/Psychology
Delaware Technical And Community College
Newark, DE08.2022
Skills
- Meeting facilitation
- Project Documentation
- Scope Definition
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Staff Hiring and Evaluations
- Program Operations
- Employee Work Scheduling
- Dependability and Cooperation
- Program Improvements
- Program Scheduling
- Task Delegation
Languages
Igbo
Full Professional
Arabic
Limited Working
Hausa
Full Professional
Fulani
Professional Working
Timeline
Assistant Program Manager
Community Systems Inc
03.2023 - Current
Program Manager
Community Systems Inc
05.2019 - 01.2023
Direct Support Professional
Community Systems Inc
12.2018 - 03.2019
Certified Nursing Assistant/Certified Home Health Aide
Epic/Aveanna Healthcare
01.2014 - 07.2023
Associate of Applied Science - Human Services/Psychology
Delaware Technical And Community College
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